Innofin Solutions Private Limited—best known as the parent entity behind LenDenClub—is a Mumbai-based FinTech company operating a P2P lending platform. They facilitate peer-to-peer loans and manage borrower-lender relations through a structured grievance redressal framework.
Customer Care Numbers
- Grievance Redressal Contact Number: +91-22-4891 3091 — available from Monday to Saturday, 10:00 AM to 6:00 PM (calls accepted only on odd Saturdays).
Email Support ID
- Customer Grievance Contact: cs@lendenclub.com — customers can lodge complaints here.
- Official Support Website
- Grievance Redressal Page: Hosted within the official Innofin domain, this section outlines the complaint submission process and timelines.
Working Hours
- Complaint resolution and phone support are available Monday to Saturday, from 10:00 AM to 6:00 PM.
- Note: Odd Saturdays are working; even Saturdays and Sundays may be non-operational.
Office Address
Registered Office:
201, SPECTRA APARTMENT, S.V. ROAD, NADIADWALA COLONY NO 1, MALAD WEST, MUMBAI – 400064.
FAQs
Q1. Is there a toll-free number for Innofin customer care?
A1. No. Only the standard grievance helpline +91-22-4891 3091 is available.
Q2. How can I lodge a complaint with Innofin Solutions?
A2. Email your grievance to cs@lendenclub.com, or call 22-4891 3091 during working hours.
Q3. What are the working hours for customer grievance support?
A3. Support operates Monday through Saturday, from 10:00 AM to 6:00 PM.
Q4. How long does Innofin take to address complaints?
A4. Complaints are acknowledged and responded to within 15 working days from the date of receipt.
Q5. Where is Innofin’s registered office located?
A5. At SPECTRA APARTMENT, S.V. Road, Nadiadwala Colony No. 1, Malad West, Mumbai – 400064.
Final Summary
Innofin Solutions Pvt Ltd offers customer grievance support via +91-22-4891 3091 and cs@lendenclub.com, with working hours from 10 AM to 6 PM, Monday to Saturday (odd Saturdays included). Their registered office is in Malad West, Mumbai. Responses are provided within a 15-working-day timeframe.
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