Customer care / support is the lifeline between a bank and its customers. When users expect prompt service for issues such as lost cards, transaction disputes, account queries, or mobile banking challenges, having reliable contact numbers and knowing how to interact is essential. In the context of PBGB (Paschim Banga Gramin Bank) now forming part of WBGB (West Bengal Gramin Bank), customers often search for “PBGB customer care number.” This article collates the latest verified contact information, explains how to use them effectively, and offers guidance on resolving issues.
What is PBGB now?
- PBGB, or Paschim Banga Gramin Bank, was one of the regional rural banks in West Bengal.
- As of now, PBGB has been amalgamated into West Bengal Gramin Bank (WBGB). The combined entity takes over the operations, customer services, contacts, and support systems of the merged RRBs.
- Therefore, most customer care, helpline, grievance, and support numbers now refer to WBGB, which subsumes the old PBGB services.
Official “PBGB / WBGB” customer care contact details
From the official WBGB site’s “Contact Us” page, the following verified contact points are available:
- Toll-Free Helpline (Customer Support): 1800 180 7777
- Email ID (for general queries / support): Not explicitly on “Contact Us”, but the site includes “Customer Corner / Grievance” pages. Some third-party listings state customercare@wbgb.co.in as a support email.
- Grievance / Complaint channel: via “Grievance Online” page of WBGB.
- Alternate “PBGB customer care number” cited on social media: 1800 34 50222 (as “PBGB Customer Care Toll free no: 18003450222”) in a Facebook post by WBGB / PBGB page.
- Head Office / PIO contact: The WBGB site lists a Head Office PIO / CPIO phone number: 03482 295803.
Thus, the primary officially verified and safest number is 1800 180 7777, as per WBGB’s own site.
Note: The number 1800 34 50222 appears in a social media post attributed to “PBGB customer care,” but since it is outside the official “Contact Us” page, treat that as secondary or provisional unless confirmed by WBGB.
What to use each contact for
When contacting customer care, it helps to pick the right channel depending on the nature of your request. Here is a guideline:
| Purpose / Issue | Best Contact Option | Tips |
| Reporting card loss, unauthorized transaction | Toll-free helpline (1800 180 7777) | Ask for immediate blocking of card / account |
| General account inquiries, balance, branch info | Toll-free helpline or branch directly | Be ready with account number, name, branch code |
| Complaints, grievances, escalations | Grievance online form + email | Use the “Grievance Online” portal on WBGB site |
| Formal communications, Right to Information | PIO / CPIO contact (03482 295803) | For legal or formal notices |
| Alternate “PBGB” number queries | Check 1800 34 50222 (via social posts) | But verify via official sources |
How to interact with customer care for best results
As a customer care expert, here are recommended best practices when you dial or write to customer care:
- Have relevant details ready — e.g. account number, branch name, transaction reference, date/time, card number (last 4 digits).
- Explain clearly and concisely — state what happened, when, and what resolution you seek (refund, block, reversal, etc.).
- Ask for reference / complaint number — if you must follow up, having this code helps.
- Note the agent’s name / ID — for escalation or later reference.
- Set a deadline / ask for timeline — know when you can expect a response.
- Escalate if needed — if the first-level agent cannot help, request escalation to supervisor or the grievance department.
- Document all communication — date, time, method (call/email), name of person, what was told.
- Be polite but firm — courteous behavior helps, but insist on your rights if service is not delivered.
Sample script for calling “PBGB / WBGB customer care”
You: “Hello, good morning. My name is [Your Name], account number [xxxxxx], with branch [Branch Name]. I’m calling about [state issue: e.g. a failed debit transaction of ₹X on date D which I did not authorize].
Agent: “Sure, could you confirm your branch code and last 4 digits of your account / card?”
You: “Yes, branch code is ABC, last 4 digits are 1234. I request you to block any unauthorized transaction, and initiate reversal / investigation. Please give me a complaint / reference number.”
Agent: “I have logged complaint number WBGB/CR/2025/XXXX. Our team will respond within 3 working days. You may follow up at this number or through grievance portal.”
You: “Thank you. Also, please send me an email statement or update at my email [your email].”
By ending with “Thank you” and summarizing the next steps, you ensure clarity and a record of commitment.
Common issues and how to troubleshoot
- Long waiting / busy line: Try calling early in the morning or during off-peak hours.
- Agent unable to resolve: Ask politely to escalate to technical or higher support.
- No call back / lack of response: Use the Grievance Online portal, or follow up via email using the official address.
- Discrepancy in account transactions: Request a transaction statement and provide your own proof (SMS, bank alerts).
- Card / ATM not working: Request immediate blocking and reissuance from branch or via helpline.
- Lost checkbook / passbook: Inform the branch and ask for a duplicate.
Why knowing the correct PBGB / WBGB customer care number matters
- Faster resolution: You avoid going through wrong or unofficial numbers.
- Security: Official numbers reduce chances of fraud or phishing attempts.
- Accountability: Using official channels ensures your complaint is logged and tracked.
- Documentation: You will have a reference / complaint ID and proof of your communication.
Caveats and verification
- Always cross-verify numbers from the official WBGB “Contact Us” page (which currently states 1800 180 7777 as toll-free).
- Treat social media posts (like 1800 34 50222) with caution unless confirmed via the official site.
- Be wary of third-party listing sites that might show outdated or incorrect numbers.
- The bank may change helpline numbers occasionally; check for updates on WBGB’s official website or branch notice boards.
Conclusion
If you are looking for the “PBGB customer care number”, now under WBGB, your safest and primary helpline is:
Toll-Free Helpline: 1800 180 7777
Alongside, the bank provides grievance / complaint channels, a PIO / CPIO contact, and (less formally) a social-media-cited number 1800 34 50222 which can be tested carefully with verification. Always choose official sources, document your communication, and escalate if needed.
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