CAPS Chimney Customer Care Number & Email ID

When you install a kitchen chimney, the after-sales support, servicing, and prompt maintenance are as important as the initial purchase. CAPS India (often branded simply as “CAPS”) is a known player in kitchen chimneys and related kitchen appliances. Customers often need support for installation, repair, spares, servicing, or warranty claims. Having the correct customer care number and verified support channels can make a big difference in resolving your issues swiftly and safely.

In this article, we’ll cover the officially listed CAPS customer care contact information, other service numbers, a summary table of contacts, and recommended practices to interact with their support. The goal is to equip you with reliable data so you know whom to call and when.

Official CAPS Customer Support & Contact Details

From the CAPS India “Contact Us” page, the following details are provided:

• Customer Care Number (Toll-Free): 1800 313 8399
• Email (general): info@capsindia.in

Additionally, the Service Request page of CAPS gives further support contact avenues:

• Alternate / Direct Service Contact: +91 94531 46909
• Service Request Email: capsindiachimney@gmail.com

From their product pages, the customer care number 1800 313 8399 is repeatedly featured, confirming that this is their main support helpline.

Some regional offices are also listed in blog content and support pages (e.g. Delhi office, Kolkata office, Guwahati office) in their “Essential Guide to Chimney Service & Repair.”

Moreover, third-party references on social media and business listings mention phone numbers such as +91 94351 46909 for contact/queries in certain locales.

Thus, the most reliable and primary number is 1800 313 8399; additional numbers and email addresses help for direct service requests or regional support.

Contact Options Summary Table

Here’s a neat table summarizing all known and relevant CAPS customer care contacts:

When & How to Use Each Contact

Here are recommended use cases and strategies for choosing which contact to call or write:

• First point of contact – 1800 313 8399
  This should be your go-to line for general support: installation queries, warranty claims, guidance, or reporting issues.
• Service / Repair Direct Line +91 94531 46909
  Use this when you already know you need a technician or repair service for your chimney. It may get you directly connected to the service center.
• Service Email – capsindiachimney@gmail.com
  When you have to share photos, documents, or want a written record. Also useful if phone lines are busy.
• Info Email – info@capsindia.in
  For non-urgent queries, product questions, warranty details, spares availability, etc.
• Regional / Local Numbers
  In some areas, local offices or branches may have specific contact numbers. Use those when you see them; they may provide faster response locally.

Tips for Effective Communication with CAPS Support

To get faster and more effective help, you can follow these best practices:

1. Keep relevant information ready
   Model number, purchase date, warranty status, serial number, and any error message or symptom.
2. Be precise and clear
   Clearly describe what’s happening (e.g. “chimney motor not running,” “display panel blank,” “auto clean not functioning”) and when you observed it.
3. Ask for a service / complaint reference ID
   Always request a ticket number or work order number so you can follow up.
4. Use email for details and evidence
   When calling, note the conversation; then send follow-up email with photos, serial number, and summary.
5. Avoid sharing sensitive details
   Don’t provide full banking, password, or private data. Only share product / warranty / purchase details.
6. Be patient, escalate politely
   If not resolved in reasonable time, ask for escalation to regional manager or supervisor, quoting ticket number.
7. Schedule technician visits smartly
   When a technician is dispatched, ask for expected time, name, and contact so you are prepared.
8. Document everything
   Note date/time of calls, names of support persons, promises made, etc. Use these for follow-up.

Example Scenarios & Which Contact to Use

Here are common issues and which contact is appropriate:

• Chimney not turning on at all → Call 1800 313 8399
• Auto-clean failing, motor hums only → Use service direct line +91 94531 46909 or send request by email
• Want to know spare parts price / availability → Write to info@capsindia.in
• Request for scheduled maintenance / technician visit → Use service email or direct service line
• Escalation on unresponsiveness → Call main toll-free again, mention ticket ID, ask escalation

Final Thoughts & Caution

CAPS India provides a clear, centralized customer support line in 1800 313 8399, which appears consistently across their official and product pages. Additional lines like +91 94531 46909 and the email capsindiachimney@gmail.com help for direct service / repair requests. Always confirm you are dialing the correct number (don’t rely solely on third-party listings) and avoid sharing sensitive personal or financial information.

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