District Co-operative Bank Dehradun Customer Care Number

District Co-operative Banks (DCBs) are vital institutions in the India’s cooperative banking framework. They operate at the district level to support rural and semi-urban populations, provide credit to Primary Agricultural Credit Societies (PACS), offer deposit and loan services to individuals and small businesses, and act as intermediaries between state/regional cooperative banks and grassroots cooperative societies.

For depositors and borrowers, having the correct customer care contact is essential: whether to resolve account issues, report ATM or transaction problems, raise complaints, get information on interest rates, or seek technical support. However, many DCBs do not have a centralized “24×7 toll-free hotline” like large commercial banks. Instead, they maintain customer care numbers, branch lines, and grievance redressal mechanisms specific to their districts.

In this article, we focus on District Co-operative Bank, Dehradun (Uttarakhand) as a specific example, drawing from its official site and public records, but also explain broader practices and guiding tips for contacting any district co-operative bank’s customer care.

DCB Dehradun: Official Contact & Customer Care Data

From the official DCB Dehradun site:

• ATM / Customer Care Toll-Free Numbers:
  The DCB Dehradun homepage states:

“ATM-Customer Care Toll Free No : 0135-2975436 , 8191998565”

• “Contact Us” page (Head Office contact):
  The “Contact Us” page lists:

Phone: 0135-2975436
Email: ho [at] dcbdehradun.com

• Grievance Redressal contact:
  The Grievance Redressal section provides:

Call us: 0135-2975436
Email: ho [at] dcbdehradun.com

• District Administration listing:
  The Dehradun district portal lists:

Phone: 0135-2621229 for the District Co-operative Bank (Dehradun)

• Cooperative bank directory:
  A central DCCB / cooperative list mentions that DCB Dehradun’s contact person is Mr. C. K. Kamal, with email ho@dcbdehradun.com and mobile 7351142555

Thus, for DCB Dehradun, multiple numbers appear: 0135-2975436 (toll free / customer care line), and possibly 0135-2621229 (district listing). Also, an additional mobile contact of a contact person is publicly listed.

Table: Summary of DCB Dehradun Customer Care & Contact Channels

How to Use These Contacts Effectively

1. Begin with the toll-free / customer care line
   The number 0135-2975436 is the primary gateway for general queries, ATM issues, or complaints. When calling, clearly state your account number, transaction details, and branch name.
2. Use the grievance cell for unresolved issues
   If standard support does not resolve your problem, escalate through the grievance redressal contact (same number or email). Document your complaint, get an acknowledgement number or name of the officer.
3. Alternate / district office contact
   If head office line is busy or unreachable, try 0135-2621229, which is listed in the district public utility listing. Though it may be a general administrative number, it can serve as fallback.
4. Contact person / mobile
   The mobile contact 7351142555 (Mr. C. K. Kamal) can be useful if you have persistent issues and want to reach a responsible officer directly. Use professional and respectful approach when contacting mobile numbers.
5. Email as documentation trail
   Using ho@dcbdehradun.com ensures there is a written record. In case telephone lines fail, email provides an alternative channel. Attach screenshots, transaction slips, and clear description of your query.
6. Call during office hours
   Cooperative banks generally operate Monday to Saturday (excluding holidays), typically from around 10 AM to 4 or 5 PM. Avoid calling late or on Sundays unless specified as an emergency line.
7. Keep all relevant information ready
   Before calling or writing, have ready your account number, branch name, date and amount of transactions, ATM or card details (if applicable), identity proof, and any prior complaint reference numbers.
8. Escalate politely if needed
   If your issue is not resolved at first level, ask to speak to a “senior officer” or “grievance officer.” Note the name, time, and nature of the escalation.

Challenges & Observations in District Cooperative Bank Customer Care

• Limited central helplines / no 24×7 support
  Many DCBs do not maintain round-the-clock customer support like larger banks. Their support is usually limited to business hours.
• Multiple contact numbers / conflicting listings
  As seen in DCB Dehradun’s case, more than one number may exist (toll-free, administrative, district listing). This can cause confusion for customers. Always prefer official site numbers.
• Branch-level handling of many requests
  Frequently, local branches (rather than central customer care) resolve day-to-day tasks (cheque issues, deposit inquiries). Thus, knowing your branch contact may be useful.
• Delayed responses via email
  Because cooperative banks often have limited staffing, email responses may not be immediate. Telephone or in-person follow-ups may be faster.
• Lack of published escalation hierarchy
  Some DCBs may not clearly publish escalation officers or nodal officers. In such cases, you may need to ask in person or inquire by calling.

Generic Guidance for Other District Co-operative Banks

While the above is specific to DCB Dehradun, many practices apply generally to other district cooperative banks:

• Always check the bank’s official website for updated contact numbers (customer care, branch lines, grievance cell).
• Use district or state cooperative department websites which often list contact directories.
• Look for toll-free / zero-balance lines or ATM support lines specially designated.
• Use email as backup, but rely on the phone line for faster resolution.
• Keep records (dates, names, complaint IDs) when interacting with customer care.
• If unresolved, escalate via state cooperative society or regulatory bodies (Registrar of Cooperative Societies).

Conclusion

Customer care numbers are the lifeline for account holders with any district cooperative bank. In the example of DCB Dehradun, the primary number 0135-2975436 (along with secondary lines 8191998565, 0135-2621229, and mobile 7351142555) serve key roles for ATM support, grievances, inquiries, and escalation. Use the summary table above to pick the appropriate channel for your specific need, and follow the best practices to ensure your issue is resolved effectively.

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