When you shop with Octave, a popular apparel brand serving men, women and kids, it’s not just about finding stylish clothes—it’s also about getting reliable support if you have queries, issues with orders, or want to understand exchange/return policies. As a discerning Indian shopper, knowing how to reach the brand’s customer-care team—via phone, email or in-person—helps ensure a smoother, hassle-free experience. This article gives you the official contact details listed by Octave, along with some expert tips on how to approach customer-care for best results.
Customer Care Contact Details
Here are the verified contact details for Octave customer-care as per their official website and trusted sources:
- Phone Number (for support queries): +91 98885 12035 (Call hours: Monday to Saturday, 9:30 AM to 6:00 PM)
- Email Address: feedback@octaveapparels.com – Reachable for general queries and support.
- Corporate / Head Office Address:
Octave Apparels (Head Office)
GT Road West, Near Jalandhar By-Pass, Ludhiana, Punjab 141008, India. - Store Locator / Regional Outlets: Octave provides a dedicated store-locator page listing many retail outlets with contact numbers for each region (e.g., Ludhiana, Jaipur, Mumbai etc.).
Note on toll-free number:
I could not locate a clearly marked toll-free (1800-…) national customer-care number for Octave on the official website. Some third-party directories list numbers such as 99157 12012 or 0161-2783041 for specific outlets or support lines. These appear to be local/retail support numbers rather than a central toll-free hotline.
Therefore, the safest approach is to use the official phone number +91 98885 12035 and email feedback@octaveapparels.com for support.
What to Know Before You Contact Customer Care
As a consumer expert, here are a few practical pointers when reaching out to Octave’s support:
- Keep your order/receipt details ready: If you have ordered online or from a physical store, ensure you have the order number, invoice, payment date, and product details ready before calling or emailing.
- Clearly describe your issue: Whether it’s about size-exchange, damaged goods, faulty item, or return request—give concise information and attach photos if emailing.
- Check exchange/return policy: Some retail brands only allow exchange (not refund) beyond a certain period. For example, store-listing for Octave indicates “exchange only, no refunds will be done”.
- Call within specified hours: The official phone number is listed for Monday to Saturday between 9:30 AM to 6:00 PM. Calling outside these hours may lead to delays.
- Visit a nearby outlet if required: If your issue is local (store purchase, return/exchange), you might find it faster to visit the nearest Octave store listed on the store locator page.
- Request a reference or acknowledgment: Especially when emailing, ask for a ticket number or acknowledgement so you can follow-up if the issue is not resolved timely.
Final Thoughts
If you are a customer of Octave and need support, your go-to contact is: +91 98885 12035 (Monday–Saturday, 9:30 AM–6:00 PM) and feedback@octaveapparels.com (email). The head office address in Ludhiana (GT Road West, Near Jalandhar Bypass) is also listed officially. Since there is no clearly listed nationwide toll-free number, using the official mobile number and email is recommended. By keeping your order information handy and choosing the right channel for your query (phone for urgent issues, email for non-urgent/documented ones), you’ll be better positioned to get clear, prompt assistance from Octave.
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