If you’re looking for the customer care number or contact information for Usha Shriram, here’s a comprehensive guide to help you reach out effectively. This will be especially useful if you’ve purchased a product from Usha Shriram — for example electrical appliances, cookware, or other home-utility items — and need support, service or have queries.
📞 Official Contact Information
According to the company’s official website:
- Email: customercare@usha.in
- Phone numbers: +91-9899210990 and +91-9868989990
- Address: Block A, DDA Commercial Complex, Ring Road, Naraina, New Delhi – 110 028
These are the primary contact details listed under the “Contact Us” section on the Usha Shriram website.
✅ What This Means for You as a Customer
- Direct line for support: The numbers listed are for customer care and they cover queries about purchase, installation, warranty claims, product servicing, etc.
- Email option: For non-urgent issues, or if you prefer written communication (which you can refer back to), you can email them.
- Central address: The address comes in handy if you need correspondence by post or need to visit for escalations.
🛠 Tips to Get Efficient Support
Here are some best-practices to keep in mind when you call or write:
- Have purchase details ready: Model number, date of purchase, invoice/receipt, and nature of the problem. This helps service agents assist you faster.
- Call during business hours: While Usha Shriram doesn’t publish exact hours on the site for call reception, service centres are typically available during regular working hours.
- Be clear and concise: Explain the issue you’re facing — e.g., “appliance not switching on”, “cookware defective handle”, etc. This helps route your call to the correct department.
- Record ticket/reference number: If the agent gives you a complaint or reference number, write it down. It makes follow-up easier.
- Escalate if not resolved: If your issue remains unresolved after a reasonable time, mention the reference number and ask for escalation.
- Use email for documentation: If you’ve had repeated calls without solution, send a detailed email with attachments (photos, invoice) to the customer-care email.
⚠️ Things to Keep in Mind
- The website mentions that Usha Shriram has “Over 150 service centres located across India” for installations and servicing support. It’s useful to check whether your product’s service station is nearby.
- Some third-party listings mention additional phone numbers such as 011-45770997 for the Delhi office. If you call this and it’s not answered, fall back on the primary numbers above.
- Ensure you call the correct number for your region if regional numbers are available; the central numbers listed above serve as a primary contact.
- The service experience, according to some user reviews (especially for certain appliance categories like water purifiers), has had mixed feedback. While this doesn’t reflect on the product necessarily, it’s good to keep realistic expectations and persist if needed.
🔍 Summary
In short:
- For general queries and support for Usha Shriram products, call +91-9899210990 or +91-9868989990.
- Email: customercare@usha.in.
- Address for correspondence: Block A, DDA Commercial Complex, Ring Road, Naraina, New Delhi 110 028.
- Use your purchase details, keep notes of your calls, and follow up if you don’t get prompt support.
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