In today’s fast-moving world of vehicle tracking and fleet management, having a reliable partner for GPS solutions is vital. Whether you’re managing a fleet of commercial vehicles or tracking an individual vehicle for personal use, knowing how to reach support when things go wrong is crucial. LocoNav is one of India’s leading GPS-tracking and telematics companies — and as a customer-care expert, I’m here to guide you on how to contact their support team, what you’ll need when you call, and how you can streamline your issue resolution.
LocoNav Customer Care Number & Contact Details
When you need help with your LocoNav tracker or telematics platform, here are the key contact details you should keep handy:
- Customer-support phone number: +91 801 010 1818.
- General contact number (sales / enquiry): +91 801 010 1818 (same number) as listed on the official site.
- Support email: support@loconav.com.
- Sales/enquiry email: hi@loconav.com.
- Corporate address: B-13/14, ThinkValley, Sector 32, Gurugram (Haryana) 122003, India.
These details cover most of the support scenarios—whether you’re dealing with installation issues, device malfunction, account or software trouble, or fleet-management queries.
What to Prepare Before You Contact LocoNav
To make your call with LocoNav more efficient and productive, it helps if you’re prepared with certain information ahead of time:
- Device details: Model number of your tracker, serial number or hardware ID if available.
- Purchase/installation info: When was the device installed or purchased? Which vehicle or asset is it in?
- Nature of the problem: Be ready to clearly describe the issue—e.g., no location updates, incorrect data, alerts not triggering, app not connecting, etc.
- Last known working state: When did it last work properly? What changed just before the issue started?
- Installation environment info: Type of vehicle/asset, wiring details, power supply, GPS signal environment (indoor, high-rise, remote area).
- Contact & location details: Your name, phone number, email, vehicle number (if applicable), location or city of operation.
- Any previous tickets or service history: If you’ve called before or had repairs, note the ticket/reference number and what was done.
Having all this information ready helps the support agent quickly assess whether the issue is hardware, installation, software or network related—and then determine the next steps.
Common Support Scenarios & How to Handle Them
Here are typical issues LocoNav users face—and how you should approach them when calling:
- No location updates / tracker offline
Mention when the last update was received, whether power supply changed, whether wiring or SIM was disrupted. The agent may check server status, SIM connectivity and request hardware verification. - Alerts not triggering (geofence, speed, idling)
Provide details of when you set up the alert, what driver behaviour has changed, whether you see correct data in the dashboard. Ask if the alert logic needs review. - App or portal login issues
If you can’t access the dashboard or mobile app, mention your login details (user ID/email), error message, device (Android/iOS) and whether you have internet connectivity. Support may reset account or guide you through steps. - Installation or repositioning of devices
If you’re installing a tracker in a new vehicle or moving it, tell the agent vehicle make/model, wiring details and ask for recommended installation spots or authorised installer referrals. - Hardware malfunction or warranty queries
If your tracker is behaving erratically, draining battery, wires cut, ask if the device is under warranty, what parts are covered, and whether a technician visit is needed. Keep your purchase invoice ready.
Tips for Smooth Interaction with LocoNav Support
- Call during business hours (typically 10 am-7 pm) for quicker responses.
- Ask for a ticket/reference number every time you raise an issue and note the agent’s name for follow-up.
- After the call, send a follow-up email with your details and ticket number—this provides a written trail.
- If a technician visit is required, ensure the vehicle/asset is accessible, power is on, wiring is visible and you are available for the technician’s scheduled time.
- Keep your invoice, warranty details and installation records safely—it often matters for service eligibility.
- If you don’t get satisfactory resolution within defined time, follow up referencing your ticket and ask for escalation.
Summary
If you use LocoNav’s GPS tracking and fleet-management solutions, the key support contact you should store is +91 801 010 1818, and email support@loconav.com. Be proactive—prepare your device details, issue description and contact information beforehand, and you’ll improve your chances of quick resolution. Whether you are tracking a single vehicle or managing a large fleet, effective communication with LocoNav’s support team can help you resolve issues faster and keep your operations running smoothly.
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