When it comes to managing personal finances, especially taking a loan, clear, prompt and reliable customer support is indispensable. If you’re using the services of FriendLoan, it’s essential to know how to reach their customer-care team, what details you should have handy, and how best to communicate your issue. Whether it’s a question about your loan application, payment, pre-closure, or grievance redressal, being well-prepared makes the experience smoother. In this article, I’ll walk you through everything you need to know about FriendLoan’s customer-care number and support process.
FriendLoan Customer Care Number & Contact Details
Here are the key contact details for FriendLoan as listed on their official website:
- Customer Support Phone Number: 080 6964 9999 (Monday to Saturday, 10 am to 7 pm IST)
- Email for Support: support@friendloan.in
- Grievance Redressal Email: grievance@friendloan.in; and direct phone line for the Grievance Redressal Officer: +91 70102 49180
- Company Address: #Bascon Futura SV IT Park, 12th Floor, New No 10/2, Old No 56L, Venkatnarayana Road, T. Nagar, Chennai 600017.
These are your go-to contact channels for regular loan-support queries as well as formal grievance escalation.
What You Should Have Ready Before You Call
To make your interaction with FriendLoan’s support team efficient and effective, prepare the following information:
- Loan account details: Your customer ID or loan account number, if already assigned.
- Application or purchase context: When you applied for the loan, or when it was disbursed, and the amount.
- Nature of your issue: Be clear about what you need help with — e.g., “I want to know my EMI date”, “I want to pre-close my loan”, “My app is not updating the statement”, “I want NOC after repayment”, etc.
- Relevant documentation: Invoice/receipt or disbursement details, email confirmations, screenshot of statements, or any correspondence so far.
- Contact and personal details: Your registered name, mobile number, email address, and any alternate contact.
- Any previous reference or ticket number: If you already contacted them earlier, this helps continuity.
- Preferred time for call follow-up: If you expect a callback or technician/agent visit, note when you’ll be available.
By having these ready, you save time and help the support agent diagnose or route your issue more quickly.
Common Customer Care Scenarios & How to Address Them
Here are typical questions and issues customers face, and how you should approach them when contacting FriendLoan:
- Changing bank account for EMI: If you need to update your bank account for automatic debit, call support and mention the registered account vs new account; they will generally ask you to mail support@friendloan.in with the reason.
- Pre-closing loan and getting NOC: Ask for your outstanding amount and pre-closure process. Once all dues are cleared, you’ll receive an NOC via email.
- EMI date/amount clarification: Provide your loan account and ask for your upcoming EMI schedule, how much will auto-debit be and on what date.
- Loan application status / eligibility: If you applied and are awaiting approval, ask for the current stage (verification/KYC/disbursal) and any missing documents.
- Grievance or complaints: If you feel your issue was not resolved satisfactorily, escalate via grievance@friendloan.in or call the Grievance Redressal Officer at +91 70102 49180.
Tips for Smooth Customer Care Interaction
- Call within the support hours (10 am to 7 pm) to ensure live help.
- Ask for a reference number or ticket ID when you raise a query. Write down the agent’s name.
- Follow up via email after your call summarising your issue and reference number — this ensures a documented trail.
- Keep your documents handy (mobile/app login, bank statement, loan PDF, emails).
- If you expect a callback or action, specify the time window you’re available and mention any urgency (e.g., payment issue, late fee risk).
- Track your grievance timeline: FriendLoan indicates certain timelines for resolution (for example, 10 working days in typical cases).
- Retain all correspondence until your issue is fully resolved — this is useful for future reference or escalation.
Summary
If you are a customer of FriendLoan and need assistance—from EMI queries, bank account changes, loan pre-closure, or grievances—your primary support number is 080 6964 9999, and the email support@friendloan.in. For escalations, you can contact the Grievance Redressal line at +91 70102 49180 or email grievance@friendloan.in. Before you contact them, make sure you have your loan details, contact info and clear description of your issue ready. By following the tips shared, you’ll be better positioned to receive timely and effective support from FriendLoan’s customer care team.
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