When it comes to dependable power solutions in India, the brand Altima (manufactured by Sparco Batteries Pvt Ltd) has established itself as a prominent name. Whether you are looking for inverter batteries, VRLA batteries, or solar-backup solutions, Altima covers a broad spectrum of application needs. In this article, we’ll dive into how you can reach Altima’s customer care team, what information you’ll need when you call, and some practical tips to get your service request handled efficiently.
Altima Customer Care Number & Contact Details
If you need assistance with any Altima battery (purchased under the Altima brand), here are the official contact details available:
- Phone (Customer Care / Enquiry): 011-41579214.
- Email (for enquiries): info@altima.in
- Registered Address: A-35/1, Mayapuri Industrial Area Phase-1, New Delhi – 110064.
These contact details serve as the main point of communication for Altima battery users across India, including product queries, service & warranty support, and dealer/distributor related questions.
What You Should Have Ready Before Calling
To ensure your call to Altima’s customer care team is productive and quick, keep the following details at hand:
- Purchase details: The invoice or bill of the battery purchase – date, dealer name, model of battery.
- Battery model/serial number: The Altima battery model and any serial/production code printed on the battery pack.
- Problem description: Be clear about what’s happening. For example: “battery not charging”, “inverter backs up only 10 minutes”, “solar battery not giving rated capacity”, etc.
- Installation details: Where and when the battery was installed, any previous service done.
- Warranty information: Check whether the product is under warranty and have the warranty card handy (if any).
Giving all of these details at the outset speeds up issue-triaging and helps the support agent route your query to the correct service cell.
Common Customer Care Scenarios & How Altima Can Help
Here are typical scenarios battery users face and how you can leverage the customer care:
- Battery underperforming / reduced backup time: On your call, mention the model, usage (inverter load, time of failure), whether proper maintenance steps (water topping for lead-acid, ventilation etc.) were followed.
- Service / repair request: Provide your location so that Altima can guide you to the nearest authorised service centre or send technician.
- Warranty claim / replacement query: Ask about the warranty terms, what parts are covered, any service charges, documentation requirements (invoice, warranty card, serial number).
- Dealer/distributor location: If you bought from a local battery dealer and need to reach Altima central support to verify dealers or for escalations, using the phone or email above will help.
Tips for Efficient Customer Care Interaction
To make the most of your interaction and ensure smooth resolution, consider these tips:
- Call during business hours: While the website does not explicitly list timing, contacting during typical working hours (e.g., 10 am–6 pm) is best.
- Note down ticket/reference number: If the customer care agent assigns a reference number to your complaint, write it down for follow-up.
- Follow up via email: If you’ve had multiple calls without resolution, send an email to info@altima.in summarising your issue, your contact number, battery details and reference number.
- Check authorised service centres: The Altima/Sparco network has authorised service centres; make sure any repair or replacement is conducted via authorised channels to maintain warranty validity.
- Maintain your battery well: User-maintenance (proper installation, correct inverter load, periodic checks) often preempts many service calls. When you call, stating that you followed recommended maintenance helps.
Summary
If you own an Altima battery and need support, the main customer care helpline to call is 011-41579214, and you can email your concerns to info@altima.in. Ensure you have your purchase invoice, battery model & serial number, detailed description of the issue and your contact/location details ready. Altima’s parent company – Sparco Batteries Pvt Ltd – supports a wide range of products and service networks across India. By following the tips above you can expect a smoother service experience and quicker resolution.
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