Bajaj Capital Customer Care Number, Toll Free Number & Email ID

When you use services of Bajaj Capital—be it insurance broking, mutual funds, demat services, or other financial offerings—it’s essential to have access to reliable customer support. Whether you’re lodging a complaint, seeking claim status, clarifying a policy detail, or facing difficulties with investments, knowing the correct customer care number and support channels can save time, reduce stress, and ensure your issue is handled professionally.

In this article, we explore the officially listed contact numbers and channels available for Bajaj Capital, especially for their insurance segment, give a summary table of contacts, define which line to use when, and offer tips to get efficient support.

Official Contact & Customer Care Details for Bajaj Capital

From the Bajaj Capital Insurance official “Complaint” and “Contact Us” pages, the following are confirmed:

• Customer Service / Complaint Helpline: 1800-212-123123 is the toll-free number provided for grievance or customer assistance.
• General Enquiries / Email: care@bajajcapital.com is listed as a general contact email.
• WhatsApp / Chat Contact: A mobile number +91 9667-753-599 is listed for chat / WhatsApp support via QR code.

Beyond the insurance vertical, for other lines of Bajaj Capital (e.g. mutual funds, investments), there are additional contacts:

• Mutual Fund / Investment Customer Care: 1800-313-123-123 is referenced in Bajaj Capital’s mutual fund site for queries.
• On the main Bajaj Capital website’s Help Centre / Contact Us page, it states you can reach the customer support team via email at contactus@bajajcapital.com and that their support lines operate Monday to Saturday, 10:00 AM to 6:00 PM (for non-insurance services).
• Some aggregator sites assert alternate numbers (e.g. 1800-3000-6000 for opening a Demat account) but those are less directly confirmed.

Additionally, Bajaj Capital’s Complaint Redressal Policy page indicates that complaints or feedback can be made via phone or in writing or by email, and that the company will acknowledge complaints within 14 days of receipt.

Contact Channels Summary Table

Below is a table summarizing key customer care / grievance / support channels for Bajaj Capital and its services:

When & How to Use Each Contact Channel

Here is guidance on which contact to use depending on the nature of your issue:

• Insurance / Policy / Claim Complaints / Grievances
  Use 1800-212-123123 as the primary line for any insurance related concerns, including claim status, policy discrepancies, or complaint escalation.
• General / Non-insurance / Investment / Financial Queries
  Use contactus@bajajcapital.com for non-insurance questions, product queries, account setup, etc., especially outside the insurance vertical.
• Mutual Fund / Investment Service Support
  Call 1800-313-123-123 when your issue pertains to mutual funds, SIP, portfolio accounts, or investment transactions handled by Bajaj Capital.
• WhatsApp / Chat Support
  For quicker conversations, sending attachments, or casual support, use +91 9667-753-599 via WhatsApp or chat interface as listed.
• Complaint / Escalation
  If your issue is serious or unresolved via first contact, escalate via 1800-212-123123, refer to the Complaint Redressal Policy, and send follow-up emails quoting reference numbers.

Tips for Effective Customer Care Interaction

As a customer care expert, here are tips to help you get quicker and more reliable resolution from Bajaj Capital:

1. Be ready with your details
   Always have your policy / account number, date of purchase, claim ID, or transaction reference before calling or writing.
2. State your issue clearly and concisely
   Begin with: “I am Bajaj Capital customer / policy holder, issue is …” and present bullet points.
3. Ask for a complaint / ticket reference number
   Always get a unique reference ID or complaint ID during the call or email for follow-up and escalation.
4. Document everything
   Note the date, time, agent name, and summary of what was committed. It will help in case you need to pursue further.
5. Use email (care@… or contactus@…) for follow-up
   After your call, send a confirmation mail summarizing the discussion, referencing your ticket, and seeking written response.
6. Escalate politely but firmly when needed
   If no response in a few days, request escalation or higher level attention based on the complaint policy.
7. Avoid sharing sensitive data
   Do not provide full banking pins, OTPs, or passwords on calls; only share what is necessary and verify caller identity if someone initiates a call to you.
8. Check working hours
   For non-insurance services, support is generally available Monday to Saturday, 10:00 AM to 6:00 PM as per Help Centre listing.

Example Scenarios & Which Contact to Use

Conclusion

For customers of Bajaj Capital Insurance, the principal customer care / complaint number is 1800-212-123123, supported by the email care@bajajcapital.com and chat / WhatsApp line +91 9667-753-599. For other financial services (mutual funds, investments) under Bajaj Capital, 1800-313-123-123 is generally used for support. Use the channel best suited to your issue, always note down reference / ticket numbers, document your interactions, and escalate via email or policy guidelines if needed.

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