BSA Courier & Logistics Customer Care Number & Email ID

Primary Contact Information

According to the official BSA Group website:

Customer Care Phone (North/East India): 0120-4333115 / 116
Customer Care Phone (South/West India): 9167228562
Email for Complaints & Queries: complaint@bsacorp.co.in

Office Addresses

Citi Couriers (B-84, Okhla Phase II, New Delhi): This location is a key node for customer support inquiries.
Corporate Office (Vikrant Tower, Rajendra Place, New Delhi): The central office for broader logistics operations and support.

Understanding BSA Group’s Customer Support Setup

Coverage by Region

BSA Group ensures regional accessibility by providing separate helpline numbers depending on the customer’s location—either North/East or South/West India. This split helps in directing customers to the most appropriate service center.

Email Support Channel

The email complaint@bsacorp.co.in is designated for lodging complaints or inquiries. It serves as a written record for customers and enables following up or escalations if needed.

Transparent Office Locations

Okhla Phase II, New Delhi is highlighted as the Citi Couriers division address, important for intra-city courier services.
Rajendra Place, New Delhi houses the logistics arm and main operations, making it the central hub for all support and coordination.

Showcasing BSA Group’s Commitment to Quality

To better understand BSA’s ethos, here’s a look at their mission and values:

Founded in 1990, BSA Group has built a legacy of service excellence through its three core entities: Citi Couriers, BSA Logistics, and BSA Infomedia.
The company has evolved with technology—for instance, upgrading to .NET-based tracking systems for more efficient parcel tracking and customer response.
Core values such as Accountability, Integrity, Passion for Excellence, and Drive to Outperform underscore their approach to customer service.

Tips for Customers Reaching Out

By Phone

Call the relevant number based on your region:
- North/East: 0120-4333115 / 116
- South/West: 9167228562
Best suited for immediate assistance like courier status updates or urgent complaints.

By Email

Reach out to complaint@bsacorp.co.in for documented support. Include your name, tracking number, a brief description of the issue, and preferred contact details.

For In-Person Visits

If needed, you can locate these offices at:
- Okhla Phase II Office for Citi Couriers (intra-city issues)
- Rajendra Place Office for logistics or administrative matters

What Makes This Customer Support Stand Out?

Regional Accessibility

BSA’s regional helpline numbers help streamline support—whether you’re in North/East or South/West India.

Multi-Channel Support

Combined phone and email access allows flexibility—urgent issues via call, and complex or documented ones via email.

Tech-Driven Efficiency

By adopting .NET tracking systems, BSA continues enhancing how swiftly they handle customer inquiries.

Deep-Rooted Values

Their customer care is driven by values that emphasize lasting trust and performance, not just transactional resolution.

Sample Email Template

Here’s a helpful template to structure your message when contacting BSA via email:

Subject: Complaint / Query Regarding Courier Service – Tracking No [Insert Number]

Body:

Dear BSA Customer Support Team,

I hope this message finds you well.

I am writing regarding my recent shipment with BSA Courier (Tracking Number: [Your Tracking Number]). I have encountered the following issue:

[Brief Description of the Issue — e.g., delayed delivery, tracking stuck, damaged parcel, etc.]

Details:

– Sender’s Name: [Your Name]

– Date of Booking/Dispatch: [Date]

– Pickup/Delivery Location: [City/Zone]

I kindly request your assistance in resolving this matter at your earliest convenience. Please let me know if any additional information is required from my end.

Thank you for your prompt attention to this issue.

Warm regards,

[Your Name]

[Contact Number]

[Email Address]

Final Thoughts

Summary:

Phone:
- North/East: 0120-4333115 / 116
- South/West: 9167228562
Email: complaint@bsacorp.co.in
Addresses: Okhla Phase II (Delhi) and Rajendra Place (Delhi)
Values: Customer-first, technological efficiency, accountability, and integrity

BSA Courier & Logistics offers well-structured support, combining regional phone lines with dedicated email service. Their commitment to technological improvement and valued principles make their customer care reliable and responsive.