If you’re a proud owner of a car stereo, navigation system or audio accessory from Clarion in India, you’ll inevitably want to know where to turn when support is needed. Whether you’re facing issues with wiring, compatibility, firmware updates, or just need local service assistance, having accurate customer-care details matters. In this article I’ll walk you through Clarion’s India customer-care number, contact info, what to prepare before you call, and how to make your service request as smooth as possible.
Clarion India Customer Support Contact Details
Based on the company’s “Inquiry” page for India, the contact information is:
- Distributor / Service Partner: Supreme Audiotronics Pvt. Ltd., A-62 Naraina Industrial Area Phase-1, New Delhi 110028.
- Telephone: +91-11-25791140 / +91-11-45699900.
- Fax: +91-11-25794169.
While the site lists these numbers for contact/inquiry, note that they may serve both sales and service functions. In addition, Clarion publishes a comprehensive service-centre listing by region. For example, in Maharashtra there are several authorised service centres with local contact numbers.
What Information You Should Have Ready
To make the interaction with Clarion’s support team efficient and effective, it’s best to prepare the following:
- Product details: Model number of your Clarion audio/navigation product; any software/firmware version if relevant.
- Purchase proof: Invoice or bill, which will help determine warranty validity or service coverage.
- Installation or usage context: Where the product is installed (vehicle make/model), when issue started, what symptoms you observe.
- Issue description: Be clear and specific (e.g., “headunit powers on but no audio output”, “navigation map update fails”, “rear-camera input not recognised”, etc.).
- Contact & address: Your full address, phone number, preferred time for technician visit if required, and pincode.
- Service history: If you’ve already had any service or repair, note date and what was done.
Having this data on hand will help the support agent at Clarion route your issue appropriately—whether it’s a remote firmware update, a wiring compatibility check, or scheduling a physical service centre visit.
Typical Support Scenarios & How to Approach Them
Here are some common scenarios Clarion customers face, and how you should handle them when contacting support:
- No power or unit doesn’t turn on
- Tell the agent your vehicle model, wiring harness used, previous installations.
- Ask whether this is a known fault for your model and whether a wiring upgrade or module replacement is needed.
- Audio/Video malfunction (e.g., screen blank, no output, FM/BT issue)
- Provide details of what works and what doesn’t (e.g., “radio works but Bluetooth won’t pair”).
- Ask for firmware version check, wiring harness compatibility or whether local service centre can handle the repair.
- Navigation or software-update problems
- Provide the map version, when you tried updating, error message if any.
- Ask for Clarion’s recommended update process in India, whether download can be initiated via support or a service centre.
- Accessory/installation queries (rear-camera, wiring loom, steering wheel controls)
- Explain vehicle make/model and accessory you’re integrating.
- Ask for compatibility list, recommended authorised installers or wiring kits.
- Warranty, spare parts or refresh support
- Ask: “What is my warranty period for this model in India?”, “Are parts covered?”, “Where are authorised service centres in my city?”
- Use Clarion’s service-centre locator as referenced above.
Tips for a Smooth Service Experience
- Call during typical business hours (for example 10 am–6 pm) when service staff are most likely available.
- Request a ticket/reference number when you log your case—this helps in follow-up.
- If your issue is non-urgent (e.g., software update), consider sending an email (if available) after your call summarising the issue and ticket number.
- Ensure your vehicle and product are accessible for inspection by the technician (clear wiring, power available).
- Keep your original invoice and product purchase details easily accessible—most warranty/service claims hinge on this.
- If you don’t get resolution in the promised timeframe, follow up quoting your ticket number and ask for escalation.
Summary
If you have a Clarion product in India and need assistance, your primary contact is via Supreme Audiotronics Pvt. Ltd. at +91-11-25791140 / +91-11-45699900, based in New Delhi. Be ready with your product details, purchase proof, and a clear problem description when you call. Whether the issue is electrical wiring, firmware updates, or accessory integration, providing the right information upfront improves the chances of fast and effective service. By following the tips above and using Clarion’s network of service centres, you’ll be well-positioned to get support and get back to enjoying your audio/navigation system.
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