Darussalam Bank Customer Care Number

Customer support is a critical pillar of any banking institution. For account holders and prospective customers of Darussalam Co-operative Urban Bank Ltd. (“Darussalam Bank”), having reliable and accurate customer care contact details is essential—whether for account queries, complaints, technical issues, or general banking help. In this article, we present the primary customer care numbers, additional contact channels, operational tips, and a summary table for quick reference. Wherever possible, the information is drawn from the the bank’s official site and trusted external sources.

Darussalam Bank: A Brief Overview

Darussalam Co-operative Urban Bank, headquartered in Hyderabad, operates as a cooperative bank offering retail banking, deposit accounts, loans, and other services. The bank maintains a “Customer Care” section on its official site, listing phone numbers and contact options for assistance.

Because cooperative banks sometimes have localized branches, it’s possible there are branch-level contact numbers too, but the primary contact channels are generally centralized.

Customer Care Numbers & Main Contacts

Here are the main contact numbers and addresses listed by Darussalam Bank’s official sources:

• Primary Customer Care Number(s):
  For general assistance, Darussalam Bank lists 8125 20 8125 and 8125 10 8125 as customer care lines.
• Alternate / Contact Us listing:
  On the “Contact Us” page, the bank lists:
  • Manager: +91 9951 447 320
  • Customer Care: +91 8125 208 125
  • “Phone” (presumably branch / general line): +91 40 … (incomplete on site)
• Debit Card / RuPay Card Contact:
  In the bank’s RuPay debit card welcome letter (a formal PDF), the customer care number is given as (040) (which is the STD code for Hyderabad) with an associated timing: 10 AM to 5 PM.
  (It may be that the full number is 040-[some extension], but only “(040)” is visible in the document.)
• Branch / Local Numbers:
  Some sources list localized branch contact numbers under Darussalam Co-op Urban Bank Ltd. For instance, CodeForBanks (a bank directory) lists various branch-wise contact numbers and notes working hours (Monday–Friday: 10 AM–4 PM, Saturday: 10 AM–4 PM, except 2nd and 4th Saturdays). However, these may not all be “customer care” lines; many may be branch or enquiry numbers.
• Email / Alternate Channel:
  While the official site does not prominently display a dedicated customer care email, the CodeForBanks directory reports an email: Dcubho@ymail.com (though this is external data and may need verification)
  Also, for formal communications the “Contact Us” page is the primary path through the bank’s site.

Summary of Darussalam Bank Customer Care Channels

Best Practices & Tips for Using Customer Care

1. Verify the number before dialing
   Sometimes bank directories or third-party sites may list outdated numbers. It’s safer to check the official site (darussalambank.com) for the latest, or call a known branch to confirm.
2. Call during operational hours
   While some banks offer 24/7 helplines, Darussalam’s customer care (especially for RuPay / card support) is listed with timings (10 AM to 5 PM). Also, branch lines often work during regular banking hours (Mon–Sat).
3. Use the “Contact Us” page for alternative modes
   If phone lines are busy or unavailable, the official website’s Contact Us page may allow email submissions, query forms, or branch locator tools.
4. Escalate via the manager line if required
   If your issue is unresolved via the main customer care line, reaching out via the manager’s number (9951 447 320) may help escalate matters.
5. Keep account and identification details ready
   When you call, be ready with your account number, branch name, identity proofs, and relevant transaction details. This speeds up resolution and helps validate your identity.
6. For card / debit card issues
   Use the dedicated card helpline (040-… as per the RuPay letter) during its operational hours. For urgent issues like lost card / fraud, ask the customer care representative if there is a 24×7 card emergency line.
7. Be wary of unofficial or phishing numbers
   If someone calls or messages claiming to be Darussalam Bank and requests sensitive data (OTP, PIN, etc.), do not comply. Always cross-verify the number from the table above or from the official website.
8. Check branch websites / signage
   Sometimes local branches post their direct contact numbers at their door or website — useful when central lines are overwhelmed or for branch-level operations.

Use Cases & When to Contact Customer Care

• General account queries: balance checks, branch location, interest rates.
• Technical / digital banking issues: net banking, mobile app login problems.
• Card services: activation, blocking lost card, PIN reset, debit card issues.
• Complaints / grievances: failed transactions, service dissatisfaction.
• Loan / credit products: query interest, repayment, documentation.
• Branch services: cheque book requests, fixed deposit, withdrawal limits.

By knowing which line to call (main customer care, manager, or card line), users can direct their issue more efficiently.

Potential Gaps & Verification Needed

• The (040) number listed in the RuPay welcome letter may be incomplete or truncated; you may need to call 040 + some extension or check with branch staff for the full number.
• The email Dcubho@ymail.com appears in a directory (CodeForBanks), but is not confirmed in the official Darussalam site. Use with caution.
• Branch-level numbers listed externally can be outdated—always cross-check against the official site or branch.

Conclusion

For customers of Darussalam Bank, the customer care numbers 8125 20 8125 and 8125 10 8125 serve as the core helpline options (as per official source). The bank also provides alternate contact numbers, branch lines, and a manager’s direct line. Use the summary table above to pick the right channel for your issue. Always call during business hours, verify numbers from trusted sources, and keep relevant account information handy for faster assistance.

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