If you’ve recently installed or are considering purchasing bath fittings from Ess Ess (now part of the Bathsense / Asian Paints Limited portfolio), it’s essential to know how to get prompt and reliable customer care support. Whether you’re dealing with a dripping faucet, a defective flush system, or need warranty registration, the right contact number and process can make all the difference. As a customer-care expert, this article will provide you with the correct “customer care number”, how to use it effectively, and valuable tips to prepare before you reach out.
Ess Ess Customer Care Number & Contact Details
On the official support page of Asian Paints’ Bathsense brand, which also includes Ess Ess products, the following details are given:
- Toll-free/helpline number: 1800-266-2079.
- Email: bathsense.assure@asianpaints.com (for complaints, warranty registration etc).
- Working hours: 09:00 AM to 06:00 PM, Monday to Saturday.
- The support page explicitly lists the brand “Ess Ess” among the supported brand-list.
So, if you face any issue with your Ess Ess bath fittings (faucets, mixers, shower systems), your primary contact should be 1800-266-2079. You can also email with your details and issue.
What You Should Have Ready Before Contacting Support
To make the support experience smoother and faster, gather the following information beforehand:
- Product details: The model of the Ess Ess fitting you purchased (e.g., faucet model, flush mechanism, shower mixer).
- Purchase invoice or receipt: Contains date of purchase, dealer name—crucial for warranty claims.
- Date of installation: When the product was installed, and the location (flat/house number, city).
- Issue description: Be clear—e.g., “mixer dripping after shut-off”, “flush mechanism leaking”, “shower nozzle low pressure”. The support form categorises issues as Appearance / Mechanical / Performance.
- Photographs (if possible): If there are visible defects (scratches, coating peel) or leaks—having a photo speeds up assessment.
- Your contact details: Full name, address, phone number and preferred time for technician to visit (if required).
- Warranty registration status: For Ess Ess products under Bathsense you should register warranty within 15 days of purchase.
Having this ready will help the customer-service agent understand your issue, check eligibility (warranty/parts) and direct the right support personnel.
Common Support Scenarios & How to Approach Them
Here are typical problems users of Ess Ess bath fittings face—and how to address them effectively:
- Dripping faucet or mixer: When you call, mention the model, when the issue started, whether you have water pressure issues. Ask if the part is under warranty or requires a simple cartridge replacement.
- Flush system or cistern leaks: Provide installation date, location, and describe the leak (continuous flow, poor flush). Ask for an authorised technician visit or spare-part arrangement.
- Surface/coating defects (dull finish, scratches, pitting): This falls under “Appearance” issues in the support form. State the defect, attach photograph if possible, and check whether it’s covered under the warranty.
- Low water pressure or shower head performance drop: Under performance issues—mention the setup (tank feed or municipal), altitude/floor, and whether the user filter/aerator is clogged. Support may suggest checking first or sending technician.
- Warranty or service enquiries: Ask: “Is my product within warranty?”, “What parts/labour are covered?”, “Are there authorised service centres in my city?” The support number above is the first point of contact.
Tips for a Smooth Customer Care Experience
- Call during working hours (09:00 AM-06:00 PM) for faster response.
- On your first communication, ask for a complaint/reference number; note down the agent’s name.
- After your call, if not resolved immediately, send a follow-up email with the reference number and issue summary.
- If technician visit is needed: ensure the area is accessible (valve shut-off, overhead tank clear, mixture of hot/cold connected), and installation plumber is available.
- Keep your original invoice and warranty confirmation email safe—warranty claims often require them.
- If you’ve installed the product for non-residential or rugged use, or changed supply conditions, mention them—some exclusions apply (see warranty policy).
Summary
In summary, for Ess Ess bath fittings under the Bathsense / Asian Paints umbrella, the primary customer-care number you should call is 1800-266-2079, supported by the email bathsense.assure@asianpaints.com. Be prepared with product model, purchase proof, issue description and your contact details. Whether the issue is dripping, low performance, surface defect or a warranty claim, following the steps above will help you get efficient support and minimise hassle.
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