eZMall is an online marketplace under the Essel Group, offering a wide range of consumer goods through its digital platform. Operating primarily in India, it connects customers with various brands and sellersāfocusing on efficient delivery, promotions, and easy returns. While the platform aims for hassle-free shopping, customer support remains critical for handling orders, refunds, and inquiries.
Contact & Support Details
š Phone Number
Official contact numbers available across reliable sources include:
- +91 124 470 2000
- +91 124 715 1000
These numbers are frequently cited by customers and referenced on both the official siteās contact section and aggregated consumer feedback platforms.
š§ Email Support ID
For assistance:
- care@ezmall.com is the primary official email submitted through the contact page.
Additionally, wider feedback sources note: - ankit.kohli@ezmall.esselgroup.com (Customer Service)
- hr@ezmall.com (Grievance Officer)
š Official Support Website
All official support access stems from the eZMall official website: https://ezmall.com/, specifically its Contact Us page, which includes contact forms, phone numbers, email addresses, and address details.
š Working Hours
The exact customer service hours are not publicly listed. However, typical office hours for supportābased on general business patternsāare likely Monday to Saturday, roughly 10 AMā6 PM IST. Weekends may see limited availability.
šŗļø Office AddressĀ
Key location details include:
Plot 19 & 20, Film City, Sector 16A, Noida, Uttar Pradesh ā 201301, India
FAQs
Q: What is the official customer care number for eZMall?
A: The best numbers to call are +91 124 470 2000 and +91 124 715 1000, widely confirmed by users.
Q: Is WhatsApp support available?
A: No. eZMall does not currently provide WhatsApp-based customer support.
Q: How can I contact support via email?
A: The primary email is care@ezmall.com. For escalations, other useful addresses are ankit.kohli@ezmall.esselgroup.com (Customer Service) and hr@ezmall.com (Grievance Officer).
Q: Where is the eZMall office located?
A: The corporate address is Plot 19 & 20, Film City, Sector 16A, Noida, Uttar Pradesh ā 201301.
Q: When should I reach out for fastest response?
A: Contacting during the workweek hoursāapproximately 10 AM to 6 PM, Monday through Saturdayāis advised for quicker replies.
Q: Is there an eZMall app for support or shopping?
A: No app link or support assistance via mobile applications is listed on their contact page or other official channels.
Summary
eZMall extends its customer assistance through a few core channels: the phone numbers +91 124 470 2000 / +91 124 715 1000, and the email address care@ezmall.com. For escalations, additional email options like ankit.kohli@ezmall.esselgroup.com and hr@ezmall.com may help. Though working hours are not explicitly stated, standard business hours apply. The organization’s headquarters is based in Noida, with no WhatsApp or mobile app support currently available.
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