Gala Customer Care Number & Email ID

In an age where consumers demand swift resolution to queries and complaints, having direct and reliable customer care contact details is indispensable for any brand. Gala (often referred to as GalaClean or Gala Home Cleaning) is a well-known household cleaning tools brand in India. For users of Gala’s mops, scrubbers, cleaning accessories, and related products, knowing the correct customer care number and contact channels empowers them to get help with defects, replacements, usage queries, or warranty claims.

This article delves into the verified Gala customer care number, other contact modes (email, postal, etc.), tips for effective support, and a quick reference table to help you connect with Gala’s support system seamlessly.

Gala / GalaClean

Gala is part of Freudenberg Gala Household Products Pvt. Ltd., which produces a variety of cleaning tools and home care accessories. The brand emphasizes quality, durability, and user convenience. On its official site, Gala lists its customer care contacts, reflecting their desire to maintain a reliable service line for customers.

Because Gala is a consumer-goods brand rather than a service provider (like telecom or banking), its customer care operations are more limited in scope — focusing primarily on product support, warranty, replacements, and usage guidance.

Gala Customer Care Contact Details

From the GalaClean official “Contact” page, the following contact details are provided:

• Customer Care (Toll-Free / Helpline): 1800 22 2009
• Email (India): customercare.india@fhp-ww.com
• Office / Registered Address (as per site):

Freudenberg Gala Household Product <br> O2 Galleria, B-902/903/904, Plot No. 23 … (full address appears on their “Contact” page)

Additionally, third-party directories confirm the same helpline number for Gala in Delhi and elsewhere: 1800 22 2009.

Some Facebook pages of “Gala Home Cleaning” also mention:

“In case of any questions please contact Customer Care @ customercare.india@fhp-ww.com or 1800 22 2009”

Thus, the most reliable and widely published customer care number for Gala is 1800 22 2009.

Table: Gala Customer Care / Contact Summary

How to Use Gala’s Customer Care Effectively

1. Call the helpline for immediate support
   Dial 1800 22 2009 if you have a product issue: broken part, defective product, missing components, or warranty concerns. Be ready with product model, date of purchase, and serial / batch information (if available).
2. Use email for documented requests
   For replacements, warranty claims, or formal complaints, send an email to customercare.india@fhp-ww.com with clear subject line (e.g. “Warranty Claim: Gala Spin Mop – Batch XYZ”) and attach photos or invoices.
3. Be polite but assertive
   As with many product support calls, the first level representative may offer basic troubleshooting. If unresolved, you may request escalation to a supervisor or regional service manager.
4. Document everything
   Note down the date, time, name/ID of the representative, what was promised, a ticket or complaint reference (if given). This helps in follow-ups or escalations.
5. Call during working hours
   While Gala’s site does not explicitly mention 24×7 support, most product support lines operate during business hours (say 10 AM to 6 PM on working days). If your call doesn’t connect, retry during business hours.
6. Use email when phone is busy
   If the helpline is busy or unreachable, email provides an alternative channel. Since email leaves a trace, it is useful for formal claims or complaints.
7. Physical address for escalations or legal notices
   If your case remains unresolved, you may send a registered letter or legal notice to their corporate address (as given on their contact page). This is more likely after several failed attempts through phone/email.
8. Check for local service centers
   Sometimes Gala may have authorized repair or service centers in your city. The customer care representative should be able to give you the nearest service center address.

Common Use Cases & When to Contact

• Defective product: broken handle, wheel, mop head not spinning – call helpline or email for replacement or repair.
• Missing parts: if product arrived incomplete, contact Gala support for missing components.
• Warranty / Guarantee claim: send invoice + product details and coordinate with customer care for free repair/replacement (if under warranty).
• Usage / maintenance query: e.g., how to clean mop parts, correct usage – you can ask support for guidance.
• Feedback / complaint: if service is poor, or product repeatedly fails, escalate via support channels.
• Authorized service center info: ask for nearest repair center, especially useful in your city.

Potential Challenges & Tips

• Wait times / busy lines
  Because a single helpline services many users across India, it may be busy. Be patient and try alternate timings.
• Regional language / accent concerns
  Some users may find difficulty in communication if the support rep’s accent or language differs; ask politely for a Hindi / regional language speaker if needed.
• Limited coverage in remote areas
  If you live in a remote location, galvanizing repair support or service center may be difficult — insist on postal replacement or pick-drop service.
• Delayed email response
  Because product companies may have lower customer support staffing than, say, telecom companies, expect email replies to take 24–72 hours. In case of urgency, follow up with phone.
• Discrepancies in directory listings
  Some third-party sites may publish outdated Gala numbers — always rely on Gala’s official site. The directory (JustDial) listing which matches 1800 22 2009 confirms consistency.

Why Gala Customer Care Number Matters

• Protection of consumer rights
  Indian consumer laws allow for redressal of defective products; having a clear contact helps you exercise these rights.
• Faster resolution & better experience
  Direct contact reduces dependency on intermediaries (retailers), often enabling quicker resolution.
• Accountability & escalation path
  Knowing the helpline and email ensures accountability in case of a dispute or claim.
• Brand trust
  A brand that provides clear support contact signals reliability and confidence in its products.

Conclusion

If you own or use a Gala (GalaClean / Freudenberg Gala) product, the primary customer care line available is 1800 22 2009. For queries, warranty claims, complaints, or missing parts, you can also use the support email customercare.india@fhp-ww.com. The table above provides a quick summary of these contacts. When reaching out, call during business hours, keep all product and purchase details handy, and request escalation if your issue is not resolved at first level. Gala’s support infrastructure may be limited compared to larger service industries, but following the right steps increases your chance of a favorable resolution.

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