In the app-based taxi / outstation cab business, reliable support is vital not only for customers but also for those who partner with the the platform—i.e. taxi owners, fleet partners, and drivers. For Gozo Cabs (Gozo), partners who operate vehicles under its network need clear, responsive contact channels to resolve issues—trip assignments, payments, technical problems, or operational support. This article explores the Gozo Partner Customer Care Number, related support channels, and guidelines to use them effectively.
What is a “Gozo Partner” and Why Support Matters
A Gozo Partner typically refers to:
- Taxi operators or vendors who register their vehicle fleet with Gozo
- Individual drivers who connect via the Gozo Partner app
- Fleet managers coordinating multiple vehicles
Because they rely on the platform to generate business, having efficient customer care support is essential. Issues like app glitches, trip failures, payment delays, vehicle assignment problems, or driver interface issues must be resolved quickly to avoid loss of earnings or service breakdowns.
Gozo provides support via “Vendor Helpline” numbers, in-app support features, and email / ticket systems, as per their official contact pages.
Official Gozo Cabs Contact / Partner Support Details
From Gozo Cabs’ Contact Us page:
- Vendor Helpline / “Vendor Helpline” is listed.
- The “Contact Us” page shows:
• New Booking: +91 70444-52999
• Existing Booking: +91 90518-77000
• Vendor Helpline: +91 90511-16230 - The main Gozo 24×7 support / general number cited in contexts like GozoShare is +91 90518-77000
- In the Google Play Store listing for Gozo (client) app, support phone is listed as +91 90518 77000 and support email as info@gozocabs.com
- In the Gozo Partner / vendor-app description, it is mentioned that partners can “raise a Call back request within your app” to get assistance.
- Also, for driver inquiries, an email drivers@gozocabs.in is listed in partner app descriptions.
From these, we can assemble a reasonably accurate list of partner / vendor support contacts.
Table: Gozo Partner / Vendor Support Contact Summary
| Contact Situation / Role | Contact Number or Channel | Notes & Usage |
| Vendor / Partner Helpline | +91 90511-16230 | Dedicated helpline for vendors / partners (Gozo’s “Vendor Helpline”) |
| General / 24Ă—7 Support (includes partner queries) | +91 90518-77000 | Main support number used for many Gozo support functions |
| New Booking (for dispatch / assignment) | +91 70444-52999 | Shown on Gozo contact page under “New Booking” |
| Existing Booking (customer referrals, adjustments) | +91 90518-77000 | Also used as general support / existing booking line |
| Driver / Partner Email | drivers@gozocabs.in | Email contact for driver / partner level queries |
| General Support Email / Corporate | info@gozocabs.com | For non-urgent queries, escalations, etc. |
How Partners Should Use These Support Channels
Here is a structured approach for Gozo partners (vendors / fleet / drivers) to utilize customer care effectively:
- Use vendor helpline first
If you are a partner or vendor facing operational issues (trip assignment, app errors, driver matching), call +91 90511-16230, the designated partner helpline. - Call general support if vendor helpline is unreachable
Use +91 90518-77000 for urgent fallback support—especially when the vendor helpline is busy or out of reach. - Use “New Booking” or “Existing Booking” lines when relevant
When there is a booking dispatch issue or an ongoing booking needs adjustment, these lines (70444-52999 or 90518-77000) may help coordinate with the operations center. - Raise in-app callbacks / support tickets
The Gozo Partner / vendor app provides an interface to raise callback requests. Use it if the phone lines are busy or for non-immediate support. - Send emails for documentation / escalation
For persistent or complex issues, send emails to drivers@gozocabs.in (for driver / partner concerns) or info@gozocabs.com. Include partnership ID, vehicle number, booking ID (if any), screenshots of errors, and a clear problem description. - Record all support interactions
Always note down date, time, person (if named), ticket number (if provided), the issue raised, and promised resolution. This helps with follow-ups or escalation. - Escalation path
If standard support does not resolve your issue timely, escalate asking for field operations manager, vendor relations team, or a regional support supervisor. - Use support during operating hours
While Gozo claims “24×7 support” in some contexts (GozoShare page mentions 24×7), ensure to call during typical business hours first; fallback support may have priority constraints.
Use Cases & Which Contact to Use
- Trip assignment or vendor app glitch: Use vendor helpline (+91 90511-16230) or raise in-app callback
- Driver app login / registration problem: Send email to drivers@gozocabs.in or call vendor helpline
- Booking cancellation / modification: Call existing booking line (90518-77000)
- Service escalation or unresolved complaint: Email to info@gozocabs.com with full details
- New business onboarding: Use “New Booking” / operations line or ask on vendor helpline
Common Challenges & Tips for Partners
- Busy lines / wait times
Because multiple stakeholders (drivers, vendors, customers) use the support lines, helpline may face congestion. Use callback via app or email if needed. - Misrouted issues
Sometimes, calls meant for vendor support may get routed to customer support. Clarify early that you’re a partner / vendor to get to the correct team. - Limited local support in remote areas
If you’re operating in a less served city, responses may be slower. Be proactive in escalating with evidence (screenshots, timestamps). - Lack of acknowledgment or tracking ID
Always ask for a ticket number or reference. It helps in follow-ups and ensures accountability. - App updates / version mismatches
Many partner issues stem from app version mismatches. Ensure your partner app is updated. If not, inform support with app version details.
Why the Gozo Partner Customer Care Number Is Important
- Minimizing revenue loss
Delays in resolving operational issues directly affect trip earnings. - Reducing downtime / idle time
Faster support helps partners get back to active status quickly. - Strengthening platform trust
When partners feel supported, they are more engaged and deliver better service to customers. - Effective escalation and accountability
Having designated partner support numbers ensures issues don’t land in generic customer service queues.
Conclusion
For Gozo partners—whether fleet operators or individual drivers—the Vendor Helpline at +91 90511-16230 is your primary support channel. When that is unavailable or overloaded, fallback to the general support / 24×7 line +91 90518-77000. Use in-app callback features, and always document your interactions and escalate when needed. Make use of the emails (drivers@gozocabs.in, info@gozocabs.com) for formal or unresolved issues. With these contacts and best practices, Gozo partners can maintain smoother operations, faster problem resolution, and better collaboration with Gozo’s support teams.
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