In today’s world, having reliable navigation, marine, aviation or outdoor GPS equipment is essential — and when something goes wrong with your device, you need fast and effective support. Whether it’s a standalone unit, a tracker, or a navigation system, knowing the right customer-care contact for GPS India Networks Pvt Ltd (often referred to simply as “GPS India”) can make all the difference between quick resolution and prolonged frustration. As a customer-care expert, this article walks you through how to reach GPS India’s support team, what details you’ll want to have ready, and how to make the process go as smoothly as possible.
GPS India Customer Care Number & Contact Details
If you’re using a product from GPS India, you can reach out for help using the following details:
- Phone: +91-9717895851 — this is the main contact listed for help regarding GPS India’s products and services.
- Email: info@gpsindia.net — suitable for general inquiries and support requests.
- Address: D-67 Defence Colony, Ground Floor, Ring Road, New Delhi – 110024, India.
- Website Support Page: The “Help / Customer” page on their site confirms the contact details and directs users for product/service help.
These are your starting points. Whether you’re calling about a handheld GPS unit, a marine navigation device, or aviation-grade equipment from GPS India, using these details will connect you to the right support desk.
What to Prepare Before Contacting Support
To ensure you get prompt and effective service from GPS India’s customer-care desk, it’s advantageous to have the following information ready before you make the call or send an email:
- Product Model & Serial Number: Identify the exact model of your GPS India unit and any serial or batch number printed on the device.
- Purchase & Installation Details: When and where you bought the product, and if applicable, when and how it was installed.
- Nature of the Issue: Be clear about what is wrong — e.g., “device does not power on”, “marine unit cannot get satellite fix”, “aviation unit display flickering”, etc.
- Recent Changes or Conditions: Mention any power-supply changes, firmware updates attempted, or unusual usage conditions.
- Your Contact & Location: Provide your full name, phone number, email, and address. If technician support is needed, giving your city or region helps.
- Previous Service History (if any): If you have had prior repair or support, note the date and what was done.
- Photos or Error Messages (optional but helpful): If there is a visible problem or error message, capturing a photo or screenshot can expedite diagnosis.
By preparing this information, you help the GPS India support team understand your issue quickly, allocate the correct technician (if required), and reduce the number of back-and-forth communications.
Common Support Scenarios & How to Approach Them
Here are several typical scenarios users of GPS India equipment face, and how to best engage with the customer-care team:
- Device not powering on or shutting off unexpectedly: Mention model, when issue began, site of usage (indoor/outdoor, vehicle/boat/aircraft), and ask whether there is a known issue for your model that requires service.
- No GPS fix or intermittent signal lock: Provide usage environment (forest, marine, high-rise city), describe any antenna changes, batteries or cables replaced, and ask for possible firmware or hardware troubleshooting steps.
- Display or interface malfunction (blank screen, freezing, controls unresponsive): Provide display behaviour, if any updates were recently applied, and ask if service or replacement is required.
- Accessory or mounting issues: Sometimes devices fail due to install method (marine mounting, aviation panel mount). Describe how it is installed and ask for authorised installers or advice on proper setup.
- Warranty or spare part enquiry: Ask about your product’s warranty status, availability of spare parts, and whether you will need to visit an authorised service centre or coordinate with GPS India’s Delhi office.
Tips for a Smooth Customer-Care Interaction
- Call during standard working hours (typically 10 am–6 pm) for best response time.
- Always ask for a ticket or reference number when you lodge your issue — note the name of the support agent.
- After your call, send an email summarising your issue and the reference number; this creates a written trail.
- If a technician visit is needed, ensure device and power supply area are accessible and safe for service.
- Keep your purchase receipt and any communication handy—especially for warranty or service-claims.
- If you don’t hear back in promised time, follow up referencing your ticket number and ask for escalation.
Summary
If you own a GPS India product and need service or support, your first point of contact should be +91-9717895851 or info@gpsindia.net. Provide your model number, issue description, purchase details and contact address to speed up resolution. Whether your problem is power-related, signal-locking, display malfunction or warranty enquiry, being well-prepared and using the correct contact channels will help you get back to using your device without undue delay.
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