Jack Industrial Sewing Machines is a well-known manufacturer of industrial sewing equipment: lockstitch machines, overlocks, heavy-duty machines, special-purpose machines, automatic machines, and accessories.
Their products are used globally, and in many countries—including India—there are importers, dealers, and authorized service centers.
What the Official Site Provides
The official Jack Sewing website has a “Contact Us” section covering:
- Dealer locations (“we will show you the dealers near you!”) for purchase or info requests for private individuals.
- Dealer inquiries if someone wants to become a dealer.
- Support and assistance requests.
- An email contact: info@jack-sewing.com
Note: The website does not prominently list a universal customer care telephone number for all countries. There are general contact paths (mostly email or dealer locator) but no single global phone-number shown.
What is Known: India & Local Numbers
Since Jack doesn’t provide a universal phone number on their global/contact page, for India specific support, here’s what is known:
- There is a location in Hyderabad, Telangana, India: Jack Sewing Machine Co., Ltd. Shed No 50, Road No 24, Phase-2, IDA Mallapur, Hyderabad – with the phone number 91 9100879799.
- The same listing has email jackhyderabad@gmail.com.
This Hyderabad number is probably a service / dealer-center address for that region. For issues like machine faults, spare parts, warranty etc., contacting such a local center is likely the best approach.
What to Do If You Need Customer Care
If you own a Jack Sewing Machine and need customer care (for warranty, spare parts, repairs or general assistance), here are steps to follow:
- Check Your Manual or Warranty Card
If you have the machine’s manual or warranty/purchase documentation, it often has a service center phone number or dealer contact for your region. - Use Jack Sewing’s Dealer Locator
On their official website, the Contact Us page offers a way to find authorized dealers or service partners near your location. - Contact the Local Dealer/Service Center
Since global numbers may not work for domestic concerns, using a local center ensures better communication, possible faster service, easier warranty validity. For example, the Hyderabad number above. - Use Email as a Backup
If phone contact isn’t available or doesn’t respond, send an email. The official info email is info@jack-sewing.com for general queries. - Authorized Service Centers
For repair and spare parts, always try to go via an authorised service center so that genuine parts are used and warranty isn’t voided. You can often find service center addresses and phone numbers on directories like Justdial etc. (though you’ll want to verify legitimacy).
Tips & Precautions
- Before you call, have your machine’s model number ready (e.g. Jack F5, Jack 2280, etc.). Helps the customer care / service center know exactly what you’re dealing with.
- Note the serial number, proof of purchase / warranty details: date of purchase, where bought. These are often required for warranty service.
- If contacting by phone from outside your city/state or internationally, check for correct dialing codes, and whether the number supports calls from your area.
Summary
- Jack Sewing Machines does not clearly list a single global customer-care phone number on their global “Contact Us” page.
- For India, at least one local contact is in Hyderabad: phone 91-9100879799, email jackhyderabad@gmail.com.
- General contact for Jack is via info@jack-sewing.com
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