Whether you’ve purchased from the brand Lily Attire (also referred to in business listings as “Lilly Fashions” or similar) or are planning to, it’s crucial to know how to contact their customer-care team. When dealing with issues such as returns, replacements, sizing queries, payment concerns or general customer service, having the correct contact number, knowing how to prepare your enquiry and knowing what to expect can save you time and hassle. In this article I’ll walk you through what we know about Lily Attire’s (or Lily/Lilly Fashions) customer-care contact points, how best to engage them, what information you should have ready and some tips to smooth the process.
Lily Attire / Lilly Fashions Customer-Care Contact Details
While the brand name “Lily Attire” specifically does not show up frequently with a public-facing national toll-free customer-care number, we can share contact information based on the company behind the brand and its listings:
- The company listed as Lilly Fashions Pvt. Ltd. (which seems to operate under names like “Lily Attire” / “Lilly Fashions”) is registered at 113 Udyog Vihar, Phase IV, Gurgaon, Haryana 122016.
- A phone number found: +91-124-6340279 for Lilly Fashions.
- Another listing mentions that the business name “Lily Attire / Lilly Fashions” is available on IndiaMART: the profile lists various contact details though not a clearly specified national customer-care number. The listing: “Lilly Fashions Pvt. Ltd.” was established 2002, Gurgaon.
Given the above, if you are looking for customer-care support for Lily Attire (Lilly Fashions) clothing/garments, you may use the number +91-124-6340279 or the local Gurgaon office number from listings. It is also advisable to reach out via whatever email the brand provides on its official listing or website.
What to Prepare Before You Contact Customer Care
To make your interaction with Lily Attire’s customer-care more effective, gather the following details:
- Order or Purchase Details: Include order number, invoice/receipt, purchase date, and product details (style, size, colour).
- Product Issue Detail: Clearly describe your issue — e.g., “size doesn’t fit as specified”, “fabric defect”, “missing item in shipment”, “payment glitch”, “return/exchange request”.
- Contact & Address Information: Your full name, phone number (that you used when ordering), email, and the shipping address in case return or exchange is required.
- Photos (if applicable): If the garment has a defect (tear, stain, colour issue) or the size is wrong, snap clear photos — this helps the agent assess faster.
- Previous Communication: If you have already contacted them and have a ticket number or reference, note it down and mention it.
- Preferred Resolution: Know what you’re looking for (refund, size exchange, replacement, repair) — this sets clear expectations.
Having these ready will help the customer-care agent identify your query quickly, check the order history, and route you to the correct department (returns, replacements, payment support, etc.).
Common Customer Support Scenarios & How to Handle Them
Here are typical situations customers of Lily Attire might face, and how you should frame your discussion:
- Size/dont-fit issue: Provide product style, purchased size vs your usual size, your body measurements if available, request size exchange or advice on fit.
- Defective or wrong item: Mention order number, what you received vs what was ordered, include photos. Ask for “wrong item” return or replacement at no extra cost.
- Missing item in shipment: State the missing SKU/item code, date of dispatch, whether packaging showed this missing item, and ask for reshipment or refund.
- Payment or billing issue: If you were charged incorrectly or coupon/promocode didn’t apply, share screenshot of payment, order summary, and request correction or refund.
- Return/exchange policy enquiries: Ask about the timeframe for returns, condition of items, shipping costs (if applicable), and process for initiating returns. Lily Attire or Lily Fashions will likely have standard policy per Indian e-commerce norms (typically 7-15 days, unworn condition, tags intact) though you’ll need to confirm.
- Bulk or wholesale order query: If you’ve placed a large order (e.g., boutique stock) under “Lily Attire” or “Lilly Fashions”, mention quantity, lead time, and contact the Gurgaon office for B2B pricing.
Tips for a Smooth Customer-Care Interaction
- Call during working hours (typical retail/office times: 10 am-6 pm) to reach a live agent.
- When you call/speak, ask the agent for a ticket or reference number and note their name — this helps for follow-up.
- If you’re asked to send pictures or email, follow up immediately so your case isn’t delayed.
- If asked to return the item, pack it well, use insured or trackable shipping and keep proof of dispatch.
- Be polite but firm. State your issue clearly and what resolution you expect (refund, exchange).
- If you don’t get a response within the expected time (often 3-7 days for returns/exchanges), call again referencing your ticket number and request escalation to a supervisor.
Summary
In summary, if you need customer care support for Lily Attire/Lilly Fashions, your key contact number is +91-124-6340279 (Gurgaon office). While a dedicated toll-free national number is not widely listed, the Gurgaon contact serves as the main line from available listings. Be ready with your order details, product issue, contact info and preferred resolution to get the most efficient response. Whether your issue is size, fit, defect, payment or return, following the steps above will help you interact more productively with their customer-care team.
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