LimeRoad (stylized LimeRoad) is an Indian e-commerce marketplace founded in 2012 by Suchi Mukherjee, Manish Saksena, and Ankush Mehra. Originally conceived as a fashion discovery platform focused on women, it lets users create virtual “scrapbooks” by combining clothing, accessories, and other lifestyle products, share them, and occasionally earn from them.
Over time, LimeRoad expanded its product range to include men’s, kid’s wear, and home-related lifestyle items. It uses a marketplace model where various vendors list their products and LimeRoad facilitates the platform, discovery, sales, and delivery. It is headquartered in Gurgaon (Haryana), India.
LimeRoad has raised multiple funding rounds over the years, including Series A (2012), B (2014), and C (2015), from investors such as Matrix Partners, Lightspeed, and Tiger Global. Its USP is combining social discovery with shopping, aiming to offer not just products, but inspiration and style.
LimeRoad Customer Care Number & Official Support Channel
Based on information from LimeRoad’s official Contact Us page, here are the verified support details:
- Customer-Support Helpline Number: 0124-665 0600
Operational hours: 10:00 AM to 7:00 PM (India) - Support Email: heretohelp@limeroad.com
Used for general queries or issues that require details (attachments, order number etc.). LimeRoad promises responses within 48 hours.
Corporate / Other Support Emails:
-
- sales@limeroad.com (Corporate sales)
- business@limeroad.com (Business queries)
- vendor@limeroad.com (New vendor registration)
- seller@limeroad.com (Seller queries)
- hr@limeroad.com (HR / Careers)
- pr@limeroad.com (Public relations)
- scrapbooks@limeroad.com (Related to the scrapbook / style-board feature)
Grievance Officer
- For escalated complaints, the grievance redressal officer can be contacted at grievanceofficer@limeroad.com. This is valid Monday to Friday, from 10:00 AM to 6:00 PM.
Corporate Address
- LimeRoad.com, 4th & 5th Floor, Plot No. 48, Sector 44, Near HUDA City Center Metro Station, Gurgaon, Haryana – 122001, India.
Other Contact Numbers & Unofficial Sources
There are some alternate phone numbers cited in various forums and user-feedback sites. These include:
- +91-124-442 0900
- +91-124-665 3000
These numbers are not listed on the official LimeRoad contact page. Such numbers show up in consumer complaint websites.
Always treat unofficial numbers cautiously — they may be outdated or incorrect. The safest is to use the number from the official website unless you verify via LimeRoad’s app or trusted channels.
What to Expect in Terms of Response & Common User Feedback
Response Time
- Phone support via the official number (0124-6650600) is available during business hours (10 AM-7 PM).
- Email queries (general support) usually get replied within 48 hours.
Common Complaints & Limitations
From user reviews on forums and complaint websites:
- Users sometimes report delays in resolving issues (returns, refunds, order discrepancies).
- Occasionally, refunds are processed as “LimeRoad credit” rather than direct bank refunds.
- Some users find it hard to connect via phone during crowded times or report conflicting information from different agents.
How to Use the Customer Care Number Effectively
To make your interaction with LimeRoad’s customer care smooth and productive, here are some expert tips:
- Have All Details Ready
Order number, date, product name, images (if needed), reason for issue. This accelerates verification. - Call During Off-Peak Times
Early mornings (just after 10 AM) or mid-afternoons may have lower call volume. Avoid peak lunch hours or just before closing. - Use Email for Documented Issues
If your issue involves proof (photos, invoices etc.), or needs detailed explanation, the email channel is better. It gives you a written record. - Keep Records
Save all email threads, chat / call logs, order receipts. If escalation is required, these become useful. - Escalate via Grievance Officer if Needed
If regular support doesn’t resolve your problem, writing to the grievance officer often helps move things along. - Use the Help / Support / FAQ Section
Check LimeRoad’s official FAQ & Help pages before calling—they may already address your problem. Sometimes self-service is faster.
Summary
- The official customer care number for LimeRoad is 0124-665 0600, available 10:00 AM – 7:00 PM.
- Their primary email for support is heretohelp@limeroad.com, with other specialized emails for business, vendor, seller, etc.
- For escalation, use grievanceofficer@limeroad.com.
- Be prepared: gather your order details, avoid peak hours, keep all correspondence.
- Always verify numbers and email addresses via the official LimeRoad site or app to avoid fraud or misinformation.
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