Nova Customer Care Number, Email ID Address

Nova (The Nova India) is an Indian brand that operates as a customer co-creation brand—that is, it engages its customers for ideas, feedback, etc., to build or improve its product offerings.

They sell a variety of lifestyle and personal care / home-appliances / fashion / grooming products via their own website and online marketplaces. Their base is in India; they emphasize design, style, and products targeted to modern consumers.

Official Contact / Customer Care Details

From Nova India’s official “Contact Us / Contact Information” page, here are their verified details:

• Phone / Mobile Number: 9157786201
• Email: crew@thenovaindia.com
• Social Media: They invite communication via their Instagram handle @thenovaindia.

These are the primary contact channels for general queries, customer support, feedback, etc.

Other Contact / Service Information from Independent Sources

There are other sources that list additional Nova / Nova India customer care or service-centre information. Note: these may be for specific divisions (appliances, personal care) or older numbers; always cross-verify with the official site.

Here are some from reliable independent directories:

Discrepancies / Things to Watch Out For

While gathering info, some differences / potential confusions emerge; as a customer-care expert, you should be aware of these:

1. Different Product Divisions
   Nova may have multiple product lines (personal care, home appliances, grooming etc.), and some contact numbers / service centers are specific to certain divisions. For example, appliance support may use a different helpline (080-41615050) while general lifestyle or fashion queries may use the main Nova India number.
2. Toll-Free vs Local / Mobile Numbers
   Some numbers are local Bangalore landlines; others are mobile. The official “9157786201” is a mobile number. Using local lines may involve STD / local call charges. Always check what type of number you’re calling.
3. Validated vs Unofficial / Directory Listings
   Not all numbers in directories are confirmed on Nova India’s official site. Directory / third-party sites may have outdated information. It’s best to cross-check via Nova India’s website or order receipts / warranty card.
4. Support Hours / Response Time
   Some listings say appliance-division service centers work Monday-Saturday 9:30 AM to 6:00 PM. The official Nova India site doesn’t clearly state hours; for urgent queries, it’s safer to call during general working hours.

Tips for Contacting Nova Customer Care Effectively

To get your issue resolved promptly, here are best practices:

1. Have Order / Product Details Ready
   Keep your order ID, purchase date, model / serial number, photos (if there is a defect) ready when you call or email. This speeds up verification.
2. Use the Right Contact Channel
   If it’s a general question (fashion, style, website), use the official “crew@thenovaindia.com” or main mobile number (9157786201). For appliance / service issues, use the appliance-division number (080-41615050 or similar) where applicable.
3. Check Warranty Terms
   Warranty may differ by product line. If it is under warranty, ask whether the service centre is authorised, whether spare parts will be genuine, and whether there are charges.
4. Email for Written Record
   For complaints, refunds, returns, shipping issues, or anything likely to require follow-ups, use email so you have a record. Attach any supporting documents or images.
5. Be Polite but Firm; Follow Up
   If you don’t hear back in a reasonable time (24-48 hours for general queries; more for service / repairs), send a follow up. Sometimes escalation may be needed (ask to talk to a senior or manager).
6. Check Official Nova India Channels / Social Media
   Any updates, support announcements, or temporary disruptions may be announced via their website or social handles. That can save you wasted time trying to contact during blackout periods.

Summary

• Official Nova India customer care: Mobile number 9157786201, Email crew@thenovaindia.com.
• Additional / Appliance Division Contacts: e.g. 080-41615050, 09986512597, and addresses in Bangalore and Mumbai for service / repair.
• Always verify via the official Nova site or your order/invoice to ensure you’re using the correct number for your product/issue.
• Keep product/order info handy, choose the right contact channel, and use email for documentation.

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