Shopping online is all about convenience, and customers expect not just trendy collections but also smooth after-sales service. Prime Porter is an India-based online fashion brand that has gained popularity for offering stylish and affordable apparel for men and women. Known for its modern designs, quick delivery, and variety of fashion-forward choices, the company has become a go-to platform for shoppers who love experimenting with new trends.
However, like any online purchase, sometimes customers may need to exchange a product, return an item due to a size issue, or simply connect with support for assistance. That’s where Prime Porter’s customer care services step in. Let’s explore the customer care number, email ID, and the complete product return process so you can shop confidently.
Prime Porter Customer Care Contact Information
To make communication simple, Prime Porter offers both email and phone support. However, it’s important to note that returns and exchanges can only be initiated via email.
- Customer Care Email (Official): care@primeporter.com
(All return, exchange, or product-related issues must be emailed here.) - Customer Care Phone Number: +91 931 531 1820
(Based on consumer reports; may be used for general support queries. For returns/exchanges, email is mandatory.) - Support Hours: Monday to Saturday, 10 am – 8 pm
đź“Ś Tip: Always use the official email for returns/exchanges to avoid delays.
How to Return or Exchange a Product
Prime Porter has laid out clear guidelines for product returns and exchanges. Here’s the step-by-step process:
- Raise a Request Within 48 Hours
Customers must email the company within 2 days (48 hours) of product delivery. Late requests are not considered.
- Send an Email to care@primeporter.com
Include the following details:
- Order number
- Delivery address
- Reason for return/exchange
- Photos of the product (especially in case of defects or wrong item received)
- Reverse Pickup & Replacement
- Prime Porter arranges reverse pickup from your address.
- Once the returned product is received and verified, a replacement is dispatched within 2 days.
- Refund Policies
- A â‚ą100 delivery fee is deducted from the refund amount.
- Refunds are provided only if:
- The product delivered is incorrect, or
- The size delivered is wrong.
- For prepaid orders: Refund goes back to the original payment method.
- For Cash on Delivery (COD) orders: Customers receive store credits via email (valid for 1 year).
- Conditions for Returns
Returned items must be:
- Unused and unworn
- Unstained
- With all original tags and labels intact
đź“Ś Products bought under the Sale section are not eligible for return or exchange.
- Company Response Time
- Prime Porter usually responds to emails within 24 working hours.
Quick Summary Table
| Category | Details |
| Return Window | Within 48 hours of delivery |
| Official Email | care@primeporter.com |
| Customer Care Number | +91 931 531 1820 |
| Support Hours | Mon–Sat, 10 am–8 pm |
| Refund Eligibility | Wrong/incorrect product or size only |
| Refund Method | Prepaid → Original payment; COD → 1-year store credits |
| Deduction | â‚ą100 delivery fee |
| Replacement Dispatch | Within 2 days after product pickup and inspection |
| Non-Returnable Items | Sale section products |
Pro Tips for Hassle-Free Returns
- Always check your order immediately upon delivery.
- Raise return requests within 48 hours without delay.
- Clearly state your issue in the email and attach product photos.
- Keep packaging and tags intact until you’re fully satisfied.
- For COD orders, remember that refunds come as store credits, not cash.
Customer Reviews: What Shoppers Say
Like many e-commerce brands, Prime Porter has received a mix of feedback:
đź‘Ť Positive Experiences
- Many customers appreciate the trendy designs and affordability.
- Delivery is often reported as fast and reliable.
- For size exchanges, users note that pickup and replacement are handled quickly when the process is followed properly.
đź‘Ž Negative Experiences
- Some customers feel the return policy is strict, especially the 48-hour request window.
- Refunds for COD orders are given as store credits only, which some buyers find inconvenient.
- A few shoppers have mentioned delays in getting email responses during peak sales or festive periods.
Overall, the consensus is that Prime Porter is a good option for fashion lovers, but customers should carefully check size charts and order details to avoid the hassle of returns.
FAQsÂ
Q1: Can I return items bought during a sale?
No. Sale items are not eligible for return or exchange.
Q2: How long does it take to get a refund?
For prepaid orders, refunds are processed back to the original payment method once the product is received and verified. COD refunds are issued as store credits within a few days.
Q3: Can I request a return over the phone?
No. Returns and exchanges must be initiated only through email (care@primeporter.com).
Q4: What if my order was delivered to the wrong address?
If an incorrect or incomplete shipping address was provided, refunds cannot be processed. Always double-check your address before confirming an order.
Q5: What happens if I miss the 48-hour return window?
Unfortunately, return or exchange requests raised after 48 hours are not accepted by Prime Porter.
Final Thoughts
Prime Porter combines trendy fashion with accessible pricing, but what really matters is the customer experience after the purchase. With a structured return and exchange policy, responsive email support, and a straightforward refund process, shoppers can enjoy peace of mind. Whether it’s a size mismatch or a rare product defect, Prime Porter ensures that customer satisfaction remains a priority—provided you follow their simple guidelines.
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