In the realm of smart home security and digital access solutions, having a reliable customer support or service number is crucial. For users of Quba locks (i.e. digital door locks, safes, or related security hardware from Quba), situations such as installation errors, lock malfunctions, firmware issues, or warranty claims are inevitable. Knowing the official customer care number ensures that you can reach authorized support swiftly, without risking calls to incorrect or fraudulent numbers.
What is “Quba”? A brief background
Quba (often stylized as “Quba Digital” or under Quba India / Quba Architectural Products Pvt. Ltd.) is a company that designs and markets digital locks, digital safes, and other digital access / security hardware solutions. Their product range includes smart main-door locks, digital safes, and related digital locking mechanisms.
On their official Contact Us page, Quba mentions a toll-free number and email contact for queries. On their Service / Support pages, the same number is reiterated in context of servicing and support.
Official Quba Locks Customer Care Number & Contact Details
From the authoritative sources, here are the confirmed contact points for Quba’s customer support:
- Toll-Free Customer Care Number: 1800 419 3330
- Email: info@qubaindia.com
- Service / Support Email: service@qubaindia.com (for service / repair / warranty claims)
- Head Office Address:
Quba Architectural Products Pvt. Ltd.
S-1, 7th Floor, Pinnacle Business Park, Mahakali Caves Road, Near Ahura Centre, Andheri East, Mumbai – 400093.
In Quba’s Warranty Terms & Conditions documentation, they explicitly mention that for servicing / function complaints, one should register the request via the toll-free number 18004193330, or via their website/email.
Hence, if you face problems with a Quba lock or safe, 1800 419 3330 is your first and most reliable line of contact.
When to use this customer care number / support contact
Here are common use cases where reaching out to Quba’s customer care is appropriate:
- Faulty or defective lock / safe
If your Quba device is not performing (e.g. keypad doesn’t respond, fingerprint sensor failure, motor issue), you should call the number to lodge a service request. - Installation / setup issues
If the lock is not installed properly, alignment problems, or configuration errors (WiFi pairing, firmware setup), support can guide you or dispatch a technician. - Warranty / replacement requests
Under warranty, if a manufacturing defect appears, you can request repair or replacement by contacting them via their official support channel. - Software / firmware / app-connectivity troubles
If the Quba Smart app, connectivity, or remote unlocking features are not working, support can help troubleshoot or update software. - Spare parts, accessories, and service visits
When you need spare keys, RFID cards, batteries, or want a technician to inspect your device, customer care can arrange a service visit. - Escalations or unresolved issues
If your earlier service requests have not been addressed satisfactorily, contacting customer care is the path to escalate or seek managerial intervention.
Best practices as a customer care expert
When you call the Quba customer care number, using a structured approach helps you get faster and more effective service. Here are professional tips:
- Have key information ready
- Model / serial number of your Quba lock or safe
- Date and place of purchase
- Details of the problem (symptoms, error codes, when it began)
- Any previous communication or service request number
- State your issue concisely
“My Quba Quantum digital lock (model X) has stopped responding to fingerprint input since yesterday. I tried resetting, but it’s nonfunctional. I request service under warranty.” - Ask for a reference / ticket number
If the agent logs a service call or complaint, request the case or ticket number. This helps in future follow-up and accountability. - Record agent details
Note down the name, employee / agent ID (if provided), call time, and what they committed (e.g. when technician will arrive). - Request escalation if needed
If the first level cannot resolve, ask to escalate to higher technical or grievance department. - Follow up via email / website
Use your ticket number and send a written record (email) to info@qubaindia.com or service@qubaindia.com quoting the call and issue, to ensure a digital trail. - Be polite but firm
Cooperative communication helps. If service is delayed or unsatisfactory, escalate with calm firmness.
Troubleshooting before calling support
Sometimes simple fixes resolve the issue without needing a technician:
- Power / battery check: Ensure the batteries are not drained or installed incorrectly
- Reset / reboot: Use the master reset or factory reset option (as per manual)
- Firmware / app update: Check that your mobile app or lock firmware is up to date
- Physical inspection: See if mechanical parts are jammed, misaligned, or the lock body is obstructed
- Check connectivity: For WiFi locks, verify your network is functional
If these don’t resolve the issue, then contacting the support number is appropriate.
Why using the correct customer care number matters
- Authenticity & security: You avoid fake support / phishing calls
- Faster resolution: You connect to authorized support, not random third parties
- Warranty protection: You maintain your rights under Quba’s warranty policy
- Prevent misuse or damage: Unofficial repairs or unauthorized agents may void warranty or damage the lock
Closing thoughts
If you are a user of Quba locks / digital access hardware, the official and trusted customer care / service line to remember is:
Toll-Free: 1800 419 3330
Additionally, use info@qubaindia.com (or service@qubaindia.com) for written correspondence or detailed issue submissions.
Whenever possible, maintain documentation (invoices, serial numbers, emails, ticket numbers) and follow the best practices mentioned above for a smooth customer service experience.
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