In today’s fast-paced world, getting timely help from your financial service provider is crucial. If you’re using Salary Now (a fintech platform offering short-term and quick advance loans), you may need to reach out for assistance, support, complaints, or grievance redressal. This article walks you through the available contact options, best practices for customer care, and tips to get faster resolution.
About Salary Now
Salary Now is a fintech platform offering short-term and “instant” loans through digital channels. Its aim is to simplify loan application and disbursal using online verification and minimal paperwork. According to its “How It Works” page, after you submit your online application and complete registration and verification, they try to approve the loan within minutes, and funds may reach your bank account in 30 minutes to 24 hours depending on bank processing.
Because everything is done digitally, customer support becomes a key part of its service delivery. The official “Contact Us” page confirms that email is the primary mode of support: hello@salarynow.in is given for general queries.
However, many users also look for a phone number or helpline, and there is some conflicting or unofficial information floating around.
Official Customer Care / Support Options
From the official site, here are the confirmed customer support channels:
- Email (General Queries / Support): hello@salarynow.in
- Grievance Redressal Officer / Complaints:
– Name: Mr. Kanhaiya Singh
– Email: grievance@salarynow.in
– Mobile No.: +91-7669065390
– Address: Z-29, 4th Floor, Okhla Phase 2, New Delhi – 110020
The grievance redressal page indicates that Salary Now works through partner NBFCs (Zed Leafin Private Limited and Finkurve Financial Services Limited) for lending operations, and each partner has its own grievance officer contact.
So if your issue is serious (e.g. repayment dispute, charge discrepancy), you should use the grievance redressal contact, not just the general support email.
Unofficial / Circulating Phone Numbers — Use With Caution
Multiple online forums and posts list phone numbers claimed to be Salary Now’s helpline. Examples include:
- 7908422735 (or combinations such as 07-90-8422735)
- 9263502496 and 9234395067
- 8927214337 and 8653889229 (listed under “quick advance loan customer care”)
However, these are not confirmed by the official Salary Now website. They appear on user-submitted directories, social media pins, or community forums, which can be unreliable. If you try calling these, be cautious: verify the identity of the person on the other side, do not share sensitive details like full bank PIN, OTP, or passwords, unless you’re absolutely sure it’s legitimate.
Also, as per the official Android app listing on Google Play, there is a number +91 11 4509 2299 mentioned, likely as a contact number. That could serve as a general support line (landline format), but again, it is not explicitly labeled as “customer care helpline” on the main website.
Best Practices Before Contacting Customer Support
To make your interaction smoother and speed up resolution:
- Be ready with all relevant details:
- Your registered mobile number / email
- Loan application ID or reference number
- Date of loan disbursal or transaction
- Screenshots or transaction receipts
- Use official channels first:
Initiate via email (hello@salarynow.in) so there is a documented trail. - If unresolved, escalate via grievance redressal:
Use Mr. Kanhaiya Singh’s contact (phone +91-7669065390 or grievance@salarynow.in). This is meant for escalation beyond routine queries. - Avoid unverified numbers:
If you must call any number found online, ask for verification (e.g. request them to quote your loan reference, ask which office they belong to). Do not share OTPs or passwords. - Maintain proof of your communication:
Save emails, chat transcripts, timestamps, and phone call logs. This helps if the complaint needs further escalation to consumer forums or regulatory bodies. - Follow up persistently:
If the response is delayed, send reminders (with subject lines like “Reminder: Customer Support Ticket #XYZ”) and keep all earlier responses visible.
When to Escalate Further
If you feel your issue is not getting a satisfactory resolution within reasonable time (say a few business days), you may:
- File a complaint with RBI or financial regulatory bodies (if you believe they breached NBFC or fintech compliance).
- Use consumer grievance portals.
- Share your experience on social media or review sites (but only after giving the company a chance).
- Contact the grievance officers of the NBFC partners (Zed Leafin, Finkurve) listed on the grievance page.
Summary & Caution
- The official and most reliable contact from the Salary Now website is via hello@salarynow.in for general support.
- For escalation, the grievance redressal officer is Mr. Kanhaiya Singh, with phone +91-7669065390 and email grievance@salarynow.in.
- Many phone numbers appear online claiming to be the customer care number, but these are not confirmed—use them cautiously.
- Always verify identity, avoid sharing sensitive credentials, and retain evidence of all communications.
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