Somany Ceramics Limited (Somany) Customer Care Number & Email Address

In the world of tiles, bath-ware, and sanitary fittings, after-sales service and accessible customer care are key to ensuring that your investment is well supported. If you’ve bought a Somany product and need assistance—be it a warranty claim, installation help, or service request—knowing the correct customer care contact details can save you time and hassle. Below is a consumer-friendly breakdown of Somany’s customer‐care contacts, followed by some practical tips on how to use them effectively.

Contact Details for Somany Customer Care

Based on official information from Somany’s website and other trusted sources, here are the verified contact details:

Toll-Free Number

1800-1030-004 (Somany’s all-India toll‐free support number)
Note: Some sources list it as 1800-103-0004 (an extra zero). The official website lists 1800-1030-004.

Head / Corporate Office Contact

Address: F-36, Sector 6, Noida – 201301, Uttar Pradesh, India.
Telephone: 0120-4627900 (Corporate office)
Registered Office: 2, Red Cross Place, Kolkata – 700001, India.

Email Support

For Tiles: customer.care@somanyceramics.com
For Bathware: customer.support@somanyceramics.com

Regional / Branch Contacts

Somany also lists several regional office contacts (phone and email) for different states/regions. For example:

Mumbai: 9223171889, email mumbaicustomercare@somanyceramics.com
Chennai: 044-42632266 / 7428605470, email muthu.kumar@somanyceramics.com
Ahmedabad: 9227977508, email keyuri.nair@somanyceramics.com

How to Use Somany Customer Care Effectively

Here are some expert tips for Indian consumers to get the best out of Somany’s customer service:

Use the toll-free number first – The 1800-1030-004 number is intended for pan-India support, and is free of cost. Ideal for registering complaints quickly.
Keep your purchase docs handy – When you call or email, have your invoice, product model/series, installation address and date of purchase ready. This helps in faster verification and service.
Select correct category – Somany covers a variety of products (tiles, bathware, sanitary ware). Ensure you specify which product your query is about (for example “bathware tap leaking” or “floor tile cracked”) so your complaint is routed correctly.
Make a note of reference / complaint number – If you get a reference ID, write it down. This helps if you need to follow up or escalate the matter.
Use email for detailed issues – If there are many details (photos of damage, serial numbers, long explanation), email to customer.care@somanyceramics.com (tiles) or customer.support@somanyceramics.com (bathware) is better because you get a written trail.
Visit the regional office if necessary – For major issues (structural tile faults, warranty denials), you may consider contacting the regional branch or even the head office at Noida.
Follow up – If no action is taken within the promised time, call again with your reference number and ask for escalation to a supervisor or regional manager.

In Summary

If you’re a Somany customer and need assistance, here are your go-to contacts:

Toll-Free Number: 1800-1030-004
Corporate Office: F-36, Sector 6, Noida – 201301; Tel: 0120-4627900
Registered Office: 2, Red Cross Place, Kolkata – 700001
Emails: customer.care@somanyceramics.com (tiles) | customer.support@somanyceramics.com (bathware)

With these, you should be well-equipped to lodge a complaint, request service, or seek warranty support from Somany.