The Mansion House Customer Care Number

If you’re planning a stay, event or celebration at The Mansion House, Alibaug, or simply need support or assistance regarding your booking, knowing how to reach their customer-care team is essential. Whether it’s questions about reservations, changes in check-in/out times, event planning, or other guest-services issues, having the right contact details and knowing how best to approach them can make all the difference. As a customer-care expert, I’ll walk you through the contact information, what you should have ready, common scenarios guests typically face, and how to ensure smoother resolutions.

Customer Care & Contact Details

If you need to connect with The Mansion House, here are the primary contact details as listed on their official website:

Main Phone (Resort/Alibaug site): +91 21 4123 0999
Mumbai Sales Office: +91 91 6724 4525 and +91 91 5203 6009
Email (General/Sales Queries): sales@themansionhousealibaug.com
Guest/General Manager Email: gm@themansionhousealibaug.com
Address: Post-Saswane, Near Singhania Helipad, Alibaug, Maharashtra – 402208.

These are your go-to contacts when you face any type of support need — from booking modifications to onsite issues.

What to Prepare Before Contacting

To make your interaction with Mansion House’s team efficient and effective, prepare the following:

Booking or reservation number (if you have one), guest name, dates of stay or event.
Nature of your request or issue: Are you enquiring about availability, want to change dates, have a room complaint, need event arrangements, etc.?
Contact information: Ensure your phone number and email are up-to-date so the team can reach you.
Additional details: For stays — room type, number of guests, arrival time. For events — type of event, number of attendees, special requirements (food, décor, AV, transport).
Urgency / timeframe: For example, you might write: “Need confirmation within 24 hrs for event on XX date” or “Check-in delayed due to bad weather; need shuttle pick-up.”
Previous correspondences: If you’ve already emailed or talked to someone, note who (name) and what was discussed, so you don’t repeat from scratch.

Having these ready means the resort’s team can give you a quicker response, and you will save time.

Common Guest & Customer Care Scenarios

Here are some typical situations guests or event-planners face at The Mansion House, and how to approach them:

Room availability / Booking enquiries: Ask about available room types (Sky Deck Room, Palm Court Room, Cabana Cove) and confirm dates, rates, and any promotions.
Changes to reservation (dates, guest count, arrival time): Provide your original booking info, what you’d like to change, and ask for confirmation whether extra charges apply.
On-site issues (room, services): If something in the room wasn’t as expected (e.g., view, air-conditioning, housekeeping), call +91 21 4123 0999 immediately and provide room number so they can address it quickly.
Event or celebration bookings: If you’re planning a wedding, corporate off‐site or private gathering, contact the sales number +91 91 6724 4525, explain your event type, number of guests, event date and any special services needed.
Transport / access issues: Since The Mansion House is accessed via boat or by road from Mumbai (20-minute boat ride is mentioned) — clarify your arrival mode (jetty, helipad, car) and ask for pick-up or directions.
Billing / payment / cancellation queries: If you have questions about your invoice, payment schedule, refund policy or cancellation charges — ask for the billing department or email their sales address.

Tips for Smooth Customer Care Interaction

Call during office hours: For sales: Mumbai office phone lines (morning to evening) are best to use. For resort stay issues: the resort’s main number is available 24×7 (hotels typically operate round the clock) but have patience if busy.
Start by referencing your booking or event date — helps the team pull up your record quickly.
Ask for a reference number / contact name when your query is logged — useful if you need follow-up.
Use email for attachments: If you have a layout, guest list or special request for event décor, send it to sales@themansionhousealibaug.com.
Ensure transport details: Being a somewhat exclusive location in Alibaug (Sasawane village, near heli-pad) make sure to confirm how you’ll arrive, pick-up timing, any ferry/boat arrangements.
Keep documentation: Booking confirmation, payment receipts, email threads, itinerary changes — all help if there’s a dispute or misunderstanding.
Follow up if no response: If you don’t hear back within a day for a stay booking or a few hours for on-site issue, call again, mention your ticket/reference and ask for escalation.

Summary

If you are planning a stay or event at The Mansion House, Alibaug — or have an issue during your visit — the key contact numbers are +91 21 4123 0999 (resort site) and +91 91 6724 4525 (Mumbai sales office). You can email your request to sales@themansionhousealibaug.com or gm@themansionhousealibaug.com depending on what you need. Before you call, prepare your booking details, describe your request clearly, and provide your contact information. Whether it’s room availability, event arrangements, transport logistics or service issues — knowing how to reach the right person and how to present your query will help you get prompt and effective support.