Uttarbanga Kshetriya Gramin Bank (UBKGB) is a regional rural bank in West Bengal, sponsored by Central Bank of India. Its goal is to serve rural populations, especially in the “Uttarbanga” (North Bengal) region, with banking, credit, and financial inclusion services.
Like other banks, UBKGB issues RuPay debit-cum-ATM cards, offers deposit and loan products, and maintains a customer support infrastructure.
A key component for users is having reliable access to customer care — to resolve queries, block cards in case of theft, report problems, or get general assistance. Below is what I found regarding UBKGB customer care numbers and associated details, along with analysis and guidance for customers and stakeholders.
Customer Care / Toll-Free Number of UBKGB
From the UBKGB website (RuPay Debit Card page)
On the official UBKGB “RuPay Debit-cum-ATM Card” page, the bank states:
“24-Hour Customer Service: You can contact our Toll Free No. 1800 3032 round the clock for any assistance regarding your Uttarbanga Kshetriya Gramin Bank RuPay Debit card.”
Furthermore, the same page provides the head office contact:
- Head office phone: 03582 229301 / 302
- Fax: 03582 229306
- Email: ubkgb_76@rediffmail.com
Thus, the primary toll-free line as per that page is 1800 3032.
From the UBKGB PDF version / alternate source
However, in other official documentation (a downloadable PDF of the RuPay card content), a different set of toll-free numbers is mentioned:
“24-Hour Customer Service: You can contact our Toll Free No. 1800 200 1911 / 1800 221 622 round the clock for any assistance regarding your Uttarbanga Kshetriya Gramin Bank RuPay Debit card.”
This suggests there may be more than one toll-free line or that the bank has updated or phased in multiple numbers.
Other third-party listings / general customer care
Other directories and customer care aggregators list:
- UBKGB customer care: 1800 200 1911 (24-hour, RuPay related)
- Another number: 1800 221 622 for RuPay debit card enquiries
- Local / branch phone numbers: 03582 229301 / 03582 229302
- Some listings mention 1800 200 1911 as the “toll free” UBKGB number.
One directory also notes:
“Uttarbanga Kshetriya Gramin Bank Customer Care 1800 200 1911 (toll free number), 1800 221 622, 03582-229301 (all India number), 03582-229302.”
From UBKGB’s “Location of Head Office” page, the head office phone lines are confirmed: 03582 229301 / 302.
Hence, there is some multiplicity or variation in the numbers, possibly due to changes over time, parallel services, or different lines for different services.
Reconciling the Numbers: What to Use?
Given the differing numbers across sources, here’s a recommended approach:
| Use Case | Best Number(s) to Try | Notes / Strategy |
| Card / RuPay-ATM issues (blocking card, dispute) | 1800 3032 (per current website) | This is the toll-free number specifically stated on UBKGB’s official RuPay card page. |
| Alternate / backup toll-free lines | 1800 200 1911 / 1800 221 622 | These appear in the PDF version of the bank’s literature. |
| Branch / local / head office queries | 03582 229301 / 03582 229302 | For issues not strictly RuPay or card-related (e.g. bank branch queries), these are the local lines. |
A prudent customer would first try the toll-free number(s) for critical issues (card blocking, transaction disputes). If those fail or are unreachable, the local head office lines provide a fallback.
It’s also advisable to check the latest updates on UBKGB’s official website or branch notices, as such numbers can change over time.
Why Customer Care Number Matters: A Business & Consumer View
From both a business and consumer perspective, having a reliable customer care line is crucial:
- Trust & credibility
For a rural / regional bank like UBKGB, many customers might lack strong digital fluency. A reachable toll-free phone line helps build trust. If customers can’t reach support when their card is lost or transactions fail, the reputational risk is high. - Risk management / fraud mitigation
Timely ability to block a lost or compromised debit card, report unauthorized transactions, or hot-list an account can prevent financial losses. Having 24Ă—7 support is vital. - Operational efficiency & complaint resolution
A central number reduces load on branches for basic issues (lost PIN, card status, etc.), letting branches focus on more in-depth banking matters. - Customer retention and satisfaction
When customers face problems (ATM failures, POS rejections), an accessible helpline improves satisfaction, decreases attrition, and helps the bank capture feedback to improve services. - Regulatory and compliance expectations
Banks are often required under banking or consumer protection regulations to provide grievance redress and support channels. The presence and responsiveness of customer care is a metric of compliance and good governance.
For rural banks, where many customers may not have easy branch access or may be less digitally connected, phone support becomes exceptionally critical.
Tips for Customers Using UBKGB Customer Care
- Have your details ready
Keep your account number, debit card number (if safe), branch name, and transaction reference (if applicable) ready when you call. This helps expedite verification. - Report lost / stolen cards immediately
Use the toll-free line ASAP to block/disable the card. Delays may expose you to fraud risk. - Record the complaint number
After lodging a grievance (for declined transaction, dispute of charge, etc.), ask for a reference or tracking number to follow up later. - Note call timings / keep logs
Even though UBKGB claims 24Ă—7 support for card services (toll-free), actual response times can vary. Log call time, staff name (if given), and issue discussed. - Fallback to local branch or head office
If toll-free lines don’t connect, contacting the branch or head office at 03582 229301 / 302 is a viable fallback. - Check for official updates
The bank may change or add customer care numbers over time. Always verify from the latest notice on the UBKGB official site or published documents. - Use escalation path if unresolved
If your issue isn’t resolved via customer care, escalate via branch manager, regional manager, or banking ombudsman, if applicable.
Conclusion & Recommendation
- The primary toll-free number currently displayed on UBKGB’s RuPay card web page is 1800 3032 for round-the-clock card assistance.
- Alternate toll-free lines (as found in a PDF) include 1800 200 1911 and 1800 221 622.
- For non-card or branch matters, the local head office lines are 03582 229301 / 03582 229302.
Because of discrepancies between sources, I would advise customers to try the number listed on the official UBKGB website first (1800 3032) and keep the others as backups. For business stakeholders, ensuring clarity and consistency in customer care numbers is critical to customer trust and operational reliability.
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