Ventair Chimney Customer Care Number, Email ID & Address Details

Owning a kitchen chimney is only half the journey — ensuring prompt maintenance, support, repairs, and service is equally important. Ventair is a brand that offers advanced kitchen chimneys (with features like auto-clean, silent operation, voice controls, etc.), and users often need to reach their customer care for installation help, servicing, warranty claims, or technical assistance. Having the correct customer care number and support channels helps avoid delays, ensures genuine service, and reduces frustration.

In this article, we explore the officially listed customer care / support numbers and contact options for Ventair, discuss when to use which channel, share a tabular summary, and offer tips for effective communication with their support team.

Official Ventair Contact & Customer Support Details

Ventair’s official site includes a Customer Support page where some key contact information is provided.

From Ventair’s customer support page:

• Toll Free Number: 1800-889-1230
• WhatsApp: 9163315725 (for support)
• Support Email: support@ventair.co.in

On the Ventair “Contact Us” page, more location and office details are given:

• Service Helpline: 9163315725
• Head Office: Multiplex Appliances Pvt. Ltd., 9E, BT Road, Kolkata – 700002
• Alternate email: info@ventair.co.in

Other sources (social media, etc.) also indicate that Ventair service centres can be reached at numbers 9163315724/5725, and reinforce that 1800-889-1230 is a toll-free line.

Additionally, Ventair’s brand presence mentions “Call on 9163315728 for a Free Demo” in a promotional post, which suggests that the 91633xxxx numbering is actively used by the brand.

In short, the most reliable, verified contact channels for Ventair are the toll free line and the WhatsApp / mobile number in the 91633xxxx series, along with their support email.

Contact Options Summary

Here is a table summarizing key Ventair customer care contacts, with notes on purpose and reliability:

When & How to Use Each Channel

Here’s guidance on when to reach out via each route:

• Toll-free 1800-889-1230
  Use this first for general support, warranty queries, service request initiation, and urgent troubleshooting. Toll-free lines typically have priority routing and may connect you to the nearest service center.
• WhatsApp / Mobile (9163315725)
  Ideal for sending images of the issue, short queries, status checks, or coordinating technician visits. Quick and convenient for back-and-forth communication.
• Service / repair numbers (9163315724 / 5725)
  Use these if you have been connected to a regional or field technician or if you need to reach the service network directly.
• Promotional / demo line (9163315728)
  Primarily for inquiries related to product demos or sales, not for troubleshooting or after-sales service.
• Support email (support@ventair.co.in)
  Best for detailed issues, attaching photos, escalation, or receiving written response/trail. Use this if the phone or WhatsApp channels don’t resolve your problem.
• Alternate email (info@ventair.co.in)
  Useful for general info, marketing, or contact requests outside strictly technical or service matters.
• Head / corporate office contact
  For escalations, complaints, or if you want to verify credentials or authority behind service operations.

Tips for Effective Customer Care Communication

As a customer care expert, here are tips to help you get faster and accurate resolution when contacting Ventair:

1. Gather essential information first
   Note down your product model, purchase date, serial number / warranty card, and a clear description of the issue. If possible, take pictures or videos.
2. Use the correct contact channel
   Don’t call the sales/demo number for technical support. Start with 1800-889-1230 for service.
3. Be clear and concise
   Start your communication with: “Ventair Customer – Issue with chimney [model X] – purchased on [date] – here are symptoms …” This helps the support agent assess quickly.
4. Follow up with email if required
   If your issue is unresolved, forward your WhatsApp or phone conversation details to support@ventair.co.in, including images or logs.
5. Document reference IDs or ticket numbers
   Ask for a service request ID or ticket number. This helps with tracking and escalation.
6. Request technician details before visit
   If a technician is being dispatched, ask for their name, contact, and expected time slot. This reduces uncertainty.
7. Avoid sharing sensitive data
   Never share your banking PIN, passwords, or unnecessary personal identification unless explicitly required and verified.
8. Escalate politely when needed
   If your issue isn’t addressed in reasonable time (e.g., 2–3 business days), escalate via email to higher levels, quoting your ticket and all prior communication.

Use Case Scenarios & Which Contact to Use

• Chimney not switching on / electrical fault → Call toll free 1800-889-1230 at first.
• Motor making noise / abnormal sound → Use WhatsApp 9163315725 to send a video.
• Service request follow-up → Reach technician via 9163315724 / 5725 or use the ticket ID via email.
• Requesting product demo or new installation → Use 9163315728 or email info@ventair.co.in.
• Warranty claim / part replacement → Escalate via support@ventair.co.in with all supporting documentation.

Conclusion

If you own a Ventair kitchen chimney and need support, the best starting point is their toll-free line 1800-889-1230 complemented by their WhatsApp / mobile support line 9163315725. For detailed or escalated matters, use support@ventair.co.in. In case of regional or technician issues, the service numbers 9163315724/5725 are also referenced by the brand.

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