If you’re a shopper or former customer of Zulily, knowing how to reach their customer care team is vital—especially if you’re dealing with missing orders, return requests, account issues or questions about refunds and credits. As a customer-care expert, I’ll guide you through Zulily’s support contact details, what you should have ready before you reach out, common problems you may face, and how to make your interaction smoother and more effective.
Zulily Customer Care Contact Details
Here are the primary contact methods available for Zulily:
- Phone number: You can call 1-877-779-5615 for general customer service assistance.
- Alternate phone number: Another number listed for support and inquiries is 1-888-202-5829.
- Email: For support you can write to support@zulily.com.
- Live chat / Help Centre: Zulily’s website provides access to a Help Centre and live chat feature where you can submit your query online.
It’s worth noting that while these contact routes exist, recent information suggests the company is undergoing business wind-down. According to the BBB profile and other sources, Zulily has announced a decision to wind down operations. This means while support still may be available, some services may be limited or delayed.
What to Prepare Before You Reach Out
To get help faster and with fewer back-and-forth interactions, have the following ready:
- Order details – Your order number, date of purchase, item description, tracking number if available.
- Account info – Your registered email, name, and phone number tied to your Zulily account.
- Issue description – Be clear on what the problem is (e.g., order not received, wrong item sent, request for return/credit).
- Supporting evidence – Screenshots of order status, delivery tracking, item condition if defective, email communications.
- Preferred resolution – Whether you’re seeking a refund, replacement, store credit, or cancellation.
- Any previous reference or ticket number – If you contacted support before, have the reference handy.
- Be ready to verify identity – The support agent may ask for your name, order ID, email to confirm you’re the account holder.
Common Problems & How to Address Them
Here are typical issues customers face with Zulily and tips on how to handle them:
- Order never arrived or delayed: Ask for the current tracking status, when it shipped, where the parcel is. If delivery failed, ask for next steps or refund.
- Wrong item or defective product delivered: Provide item description, photo of defect/mismatch, ask for return instructions and timeline for replacement or credit.
- Return/Refund issues: Check Zulily’s return policy (most items eligible for return within 30 days). Ask how long refund will take and whether it will be store credit or original payment method.
- Account or login issues: If you can’t access your account, mention the error message, device you’re using, and ask for assistance in resetting password or recovering account.
- Store credit balance query: If you used credit or voucher, ask for current balance, expiration, and how it can be applied to orders.
- Business wind-down implications: Since Zulily appears to be winding down, if you have pending orders or returns, inquire about fulfilment or how refunds will be handled.
Tips for a Smooth Customer Care Experience
- Call during off-peak hours: Most business hours in the U.S. are Monday to Friday – calling mid-week may reduce wait time.
- Ask for a reference number: After your call or online chat, request a ticket ID and note the agent’s name for follow-up.
- Follow up via email if needed: After a call, send a summary by email to support@zulily.com referencing your ticket. This provides a written record.
- Be polite but firm: Explain your issue clearly, specify what outcome you expect, and ask for timelines.
- Keep documentation: Retain order emails, shipping/return evidence, screenshots of item condition—these will strengthen your case.
- If support seems limited, escalate: If no response after promised timeframe, mention your ticket number and ask to escalate to a supervisor or higher level.
Summary
In short, if you need customer care support from Zulily, you should call 1-877-779-5615 or 1-888-202-5829, or email support@zulily.com. Be ready with your order/account details, issue description and supporting evidence. Given the company’s ongoing wind-down, responses may be slower or limited, so it’s especially important to be prepared and document everything. By following the steps above and being clear about your desired resolution, you’ll be better positioned to receive help and close your issue successfully.
About the Author
