Longway, marketed by Onetail Brands Technologies Pvt. Ltd., is a trusted Indian home appliances brand with over 3 million satisfied users. They offer a comprehensive support system to assist customers with queries, product issues, returns, and more, via phone, email, and their website. either you are looking for longway geyser customer care number, Fan, Induction Cooktop, Juicer, Mixer Grinder or any other home applicances product related query this page is surely going to help you as we have update the lognway customer care number alongwith email ID & Address here we go.
Longway Customer Care Phone Number
For it’s users company provide an helpline number via dialing it the users can get instant solution of any product related query and this is widely used mobile support line: +91 8750-593-593.
Email Support IDs
Longway provides dual email IDs to cater to different customer needs:
- care@longwayindia.com – For general customer support, including order issues, returns, and service requests.
- info@longwayindia.com – For informational inquiries, collaborations, or wider business/press communication.
Official Support Website
Their official “Contact Us” page is hosted on longwayindia.com, which includes essential details such as phone numbers, email addresses, and the registered office address.
Working Hours
Customer support via phone or email is available Monday to Saturday, 10:00 AM to 6:00 PM IST.
Office Address
For formal correspondence, Longway’s registered office address is:
13, Block E, DSIIDC Industrial Area, Sector 1, Bawana, Delhi – 110039, India.
FAQs Related to Longway
Q. Is there a toll-free number I can call?
A. No, Longway uses a mobile number (+91 8750-593-593) for support, not a toll-free line.
Q. Can I reach Longway via WhatsApp or SMS?
A. While some third-party sources mention WhatsApp support, Longway’s official site does not explicitly list WhatsApp or SMS-based contact options.
Q. What should I do to initiate a return or refund?
A. Contact their customer service at +91 8750-593-593 before using the product; ensure you have the invoice, unboxing video showing the shipping and MRP label, and a packing video before initiating reverse logistics.
Q. How long does a refund take?
A. Refunds are processed via the original payment mode: credit/debit card refunds typically reflect within 7 working days, while net banking refunds are processed directly to your bank account.
Q. Does Longway offer warranty support?
A. Yes, they offer a limited domestic warranty valid only for the first end-user in India, covering manufacturing defects. The warranty excludes external accessories, consumables, unauthorized modifications, misuse, or physical damage. You must present the original purchase invoice for service.
Expert Wrap-Up
For quick assistance, calling +91 8750-593-593 (Mon–Sat, 10 AM–6 PM) is your best bet. Detailed queries, including returns or warranty claims, are better handled via care@longwayindia.com. For formal or business-related communication, info@longwayindia.com or sending mail to their Delhi office works well. Keep handy your invoice and product delivery videos for any warranty or return issues. Though they don’t offer app-based support, their existing channels are reliable and customer-friendly.
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