If you have purchased Somany tiles, sanitaryware, bath fittings, or other products and need assistance, you can contact the Somany Customer Care team through its toll-free number, email support, online complaint form, or head office. Whether you have a warranty claim, product inquiry, installation issue, dealer complaint, or service request, Somany offers multiple support channels for customers across India.
Quick Information
| Information | Details |
| Toll Free Number | 1800-1030-004 |
| Customer Care Number | 0120-4627900 |
| customer.care@somanyceramics.com (Tiles), customer.support@somanyceramics.com (Bathware) | |
| Complaint Email | customer.care@somanyceramics.com |
| Head Office | F-36, Sector 6, Noida – 201301, Uttar Pradesh, India |
| Registered Office | 2, Red Cross Place, Kolkata – 700001, West Bengal, India |
| Office Timing | 9:30 AM – 6:30 PM |
| Working Days | Monday to Saturday |
| Website | www.somanyceramics.com |
| Complaint Registration | Customers can register complaints through the official Contact Us page, toll-free number, email, WhatsApp support, or authorized dealers. |
Somany Toll-Free Customer Care Number
Customers can call the Somany Toll-Free Number 1800-1030-004 for assistance related to:
- Product information
- Tile and bathware inquiries
- Warranty support
- Dealer information
- Complaint registration
- Installation assistance
- Service requests
- Order-related support
Since it is a toll-free number, customers across India can contact customer support without call charges (subject to telecom operator policies).
Somany Customer Care Email ID
Somany provides separate email addresses for different product categories.
| Department | Email ID |
| Tiles Customer Support | customer.care@somanyceramics.com |
| Bathware Customer Support | customer.support@somanyceramics.com |
| Export Business | export@somanyceramics.com |
When sending an email, include:
- Full Name
- Mobile Number
- Product Name
- Invoice Number
- Purchase Date
- Dealer Name
- City
- Photos (if product damage is involved)
- Complete description of the issue
This helps the support team resolve your complaint faster.
How to Register a Complaint with Somany
You can register a complaint using any of the following methods.
- Call Customer Care
Call the toll-free number and explain your issue to the customer support executive.
Keep the following information ready:
- Invoice/Bill
- Product details
- Purchase date
- Dealer name
- Photos (if required)
- Email Customer Support
Send your complaint to the relevant email address with all supporting documents and images.
- Online Complaint Form
You can also submit your complaint through the official Contact Us page by entering your:
- Name
- Email ID
- Mobile Number
- State
- City
- PIN Code
- Product Category
- Requirement/Complaint Details
After submission, the Somany support team contacts you regarding your request.
Somany Head Office Address
Corporate Office
F-36, Sector-6, Noida – 201301, Uttar Pradesh, India
Phone: 0120-4627900
Registered Office
2, Red Cross Place, Kolkata – 700001, West Bengal, India
Common Reasons to Contact Somany Customer Care
Customers usually contact Somany regarding:
- Damaged tiles
- Broken sanitaryware
- Product warranty claims
- Replacement requests
- Installation guidance
- Product availability
- Dealer information
- Delivery-related issues
- Manufacturing defects
- Product specifications
- Price inquiries
- Feedback and suggestions
Documents Required for Warranty or Complaint
Depending on the issue, Somany may ask for:
- Purchase invoice
- Product photographs
- Warranty details
- Dealer information
- Customer contact details
- Installation photographs (if applicable)
Providing complete information helps speed up complaint processing.
Tips for Faster Complaint Resolution
- Register the complaint as soon as the issue is noticed.
- Keep the original purchase bill safely.
- Share clear photos or videos of the damaged product.
- Mention the product model or batch number if available.
- Save the complaint reference number provided by customer support.
- Follow up using the same complaint number if required.
Frequently Asked Questions (FAQs)
What is the Somany customer care toll-free number?
The Somany customer care toll-free number is 1800-1030-004.
What is the Somany customer care email ID?
For tiles, email customer.care@somanyceramics.com. For bathware products, email customer.support@somanyceramics.com.
How can I register a complaint with Somany?
You can register a complaint by calling the toll-free number, sending an email, or submitting the online complaint form available on the official website.
Where is the Somany corporate office located?
The corporate office is located at F-36, Sector-6, Noida, Uttar Pradesh – 201301.
What issues can Somany customer care help with?
Customer care assists with warranty claims, damaged products, installation support, dealer information, product inquiries, service requests, and complaint registration.
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